Need Ebay help

Jen_n_Dale Posted: Jan 15, 2004 12:10 PM

Need Ebay help

ok I sold a cd to someone. I sent it out and used first class mail. I didn't offer insurance but the buyer didn't say if he wanted any.

Well turns out he received his package but with no item in it. I know it was there when I mailed it. Can I still be held responsible? He said he was contacting the post office.

ChristineC68 Posted: Jan 15, 2004 12:16 PM

Re: Need Ebay help

Was the packaging ripped when he received it? The post office usually puts the envelope & item in a plastic bag if that's what happened.

Jen_n_Dale Posted: Jan 15, 2004 12:18 PM

Re: Need Ebay help

What he wrote:

received the package but there was nothing in it. I’m in the process of checking with the post office to see if it fell out and maybe the have a CD without a home. You don’t happen to have an extra one do you?

yabbobay Posted: Jan 15, 2004 12:18 PM

Re: Need Ebay help

I'm thinking that you are OK...there must be something when you sign up for ebay that insurance is your responsibility...check the ebay rules page...just for peace of mind

Jen_n_Dale Posted: Jan 15, 2004 12:23 PM

Re: Need Ebay help

I checked his feedback rating and he is like me, 100%. We are trying to work something out through email.

yabbobay Posted: Jan 15, 2004 12:26 PM

Re: Need Ebay help

this is what I found:

Retain reasonable proof-of-shipment that can be tracked online

Always keep proof that you honored the payment and made the shipment to the buyer's Confirmed Address. You will be required to provide a copy of this shipment record in cases of disputes. The tracking documentation must show that you shipped to the Confirmed Address. For items valued at $250 or more, you must include a signature from the recipient as proof of receipt. Most U.S. carrier companies, including the U.S. Postal Service, offer proof of delivery services

this is what will CYA...but I hope you can work something out