NWR: Hotel Rooms and Deposits

sportif7 Posted: Jul 09, 2012 12:23 PM

NWR: Hotel Rooms and Deposits

can a hotel take a deposit on a room at booking and then not have a guaranteed room on date of arrival? isn't that the point of leaving a deposit? is there any local laws about this?

Eunified Posted: Jul 09, 2012 12:40 PM

Re: NWR: Hotel Rooms and Deposits

I have no idea but can you dispute it with CC company?

youmewe Posted: Jul 09, 2012 12:48 PM

NWR: Hotel Rooms and Deposits

As far as I know there are not fed regs or state laws on this...however when it happened to me the hotel gave me my money back and actutally helped me find a room at another hotel.

sportif7 Posted: Jul 09, 2012 01:34 PM

Re: NWR: Hotel Rooms and Deposits

Posted by youmewe

As far as I know there are not fed regs or state laws on this...however when it happened to me the hotel gave me my money back and actutally helped me find a room at another hotel.

wow i can't believe it...it hasn't actually happened to me (yet) but ive been pricing hotels and corresponding with hotel reservations/bookings and certain rates don't gurantee a room but they take a deposit!? i was like what? if you're taking my money, i better have a room!!

SMDC2012 Posted: Jul 09, 2012 11:10 PM

NWR: Hotel Rooms and Deposits

FH booked a room through Hotels.com for his brothers bach party and it turned out they overbooked the hotel and didn't have a room for them. That being said Hotels.com actually called him the night before to let him know, found him another (nicer) hotel for the same price he was paying for the other one even though the new one was more expensive and gave him a $100 voucher to be used at hotels.com within the year. I believe he even paid in full when he booked but I could be wrong.