OK I hate automated systems!!!- I admit it

swags1016 Posted: Dec 30, 2003 11:20 AM

OK I hate automated systems!!!- I admit it

OK I am calling to find out where my Medical Card is with my married name. So I called the first time 10 minutes of press this number thing, finally get a human and all systems are down call back in a half hour. So I wait call again. 10 minutes of number punching then 20 minutes on hold and FINALLY a human-- ALL SYSTEMS ARE STILL DOWN!!! So I ask if I am even in the right area and she can't even tell me that.

I miss the days of dial a number get a human

Xelindrya Posted: Dec 30, 2003 11:29 AM

Re: OK I hate automated systems!!!- I admit it

Amen to that.

Here's an idea. Don't press the digits. When I want a person and get annoyed with system, I stop or try 0.

When it asks for an account number I just don't enter one. I let the system assume I'm on a rotary phone (PS who has one anyhow?) and then it pushes you into a real human.

Good Luck

What-Now Posted: Dec 30, 2003 12:13 PM

Re: OK I hate automated systems!!!- I admit it

Posted by Xelindrya

Amen to that.

Here's an idea. Don't press the digits. When I want a person and get annoyed with system, I stop or try 0.

When it asks for an account number I just don't enter one. I let the system assume I'm on a rotary phone (PS who has one anyhow?) and then it pushes you into a real human.

Good Luck

I ALWAYS DO THE SAME! I have no time to listen to their 105 menu options!

Sasha96 Posted: Dec 30, 2003 12:40 PM

Re: OK I hate automated systems!!!- I admit it

when i never received my updated name on my medical card i called human resources for my school and they got it worked out for me. I had the card 10 days later.

swags1016 Posted: Dec 30, 2003 12:46 PM

Re: OK I hate automated systems!!!- I admit it

I did press 0 several times and it ignores it until I got to the spot that said press 0 I am normally a 0 presser too!

Sasha I think I will be calling them. Thanks

Xelindrya Posted: Dec 30, 2003 02:49 PM

Re: OK I hate automated systems!!!- I admit it

I dont have the number anymore.. but there was once a number that if you called and listened to the automated menu it would go through 1 for customer service 2 for directory 3 for invoicing blah blah.. then

If you'd like to hear a duck quack, press 8.

You press 8 .. and heard a duck quack. I don't know WHY but there you are.

Seemed so stupid but now whenever Im stuck on the phone with those things I always thing 'and if you'd like to a duck quack...'

NovemberSue Posted: Dec 30, 2003 03:02 PM

Re: OK I hate automated systems!!!- I admit it

I hate that too. Its very annoying and then sometimes after holding for 20 minutes and finally getting a person, they tell you that they need to transfer you and you go back in the waiting pool all over again.