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OLD WESTBURY GARDENS!

Dnn518 Posted:

OLD WESTBURY GARDENS!

I am trying to set up E-pics at OWG. We wanted the autumn theme and I figured we better grab a date before it gets booked and too cold to do them (in the meantime of looking for other places and ideas) I don't know if anyone has dealt with OWG but they are not very acccomodating!

Here is the thing....I have been dealing with them for the past month or so trying to see if the date we wanted has been set up for us. Everytime I call the only one that can help us is Diana and she is never there! I feel there is a different excuse for everytime I call. I spoke with her assistant one time and she was suppose to have Diana get back to me. (STILL WAITING). Everytime I call back to see if I can speak with her assistant she is not there. I call on the days she works and I never get put through. I sent in all the forms, the payment and I am still not in the book! I need to know if I am getting them done because I need to take off work, and if I can't get that day then I need to cancel my makeup trial and photographer. I am telling them all this(for the 4th time today) and another lady that works there, response was 'I don't know what to tell you?' Now, how is that going to help me?
I feel like I am getting so stressed over this. FH and I have always wanted this place because of our memories and history since we go there every year.

My question is, do I start looking for another place? if, so any suggestions? Or do I wait a little longer?

After my phone call this morning, they will probably never fit me in!

Sorry for the vent!
NY031978 Posted:

Re: OLD WESTBURY GARDENS!

Da...Diana is out sick...i just called there.

Shellycakes123 Posted:

Re: OLD WESTBURY GARDENS!

they NEVER call back, they are horrible, i tried forlike 3 months, i gave up finally.

MyDay627 Posted:

Re: OLD WESTBURY GARDENS!

DH and I are planning to get married there and I've used email to connect with her but when I have called she does take a day or two to get back to me but has always been very helpful and sweet. Try her email and wait until monday to give her one more call if she's out sick. Still nothing then your better off not wasting anymore time. JMO

ILUVDC Posted:

Re: OLD WESTBURY GARDENS!

I booked my ceremony there last weekend. I actually went there myself to give in the paperwork. I hope that I dont have the same problem.
engaged&excited Posted:

Re: OLD WESTBURY GARDENS!

I had my engagement pictures done there and just showed up on the day and gave them money at the entrance booth and they gave me a receipt. I just said that I didnt realize I needed to pay....they let us in no problem. I never once called ahead, made reservations or anything.

KObride Posted:

Re: OLD WESTBURY GARDENS!

I had the same situation with her!!! Email her its your best bet. She always answered my emails.

Lcakes Posted:

Re: OLD WESTBURY GARDENS!

I had the same situation...I finally printed the forms from their website and mailed them in with the deposit and the date I wanted to book it for. They mailed me back a contract about 2 weeks later confirming my date. I never actually talked to anyone on the phone. Hope that helps.

Dnn518 Posted:

Re: OLD WESTBURY GARDENS!


Posted by NY031978

Da...Diana is out sick...i just called there.



Yeah I know...but what about last week, and the week before and the month before that. If she is out sick, shouldn't she have a fill in?!

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