The only complaint I have is that they ship using FedEx ground which leaves packages at your doorstep if you are not home. A few packages were left that were stolen from my doorstep. Thats really the fault of Fed Ex and not Pottery Barn. Anywho - I called Pottery Barn to tell them I never recieved those packages and they sent me replacements right away with no argument whatsoever. Their return policy is also quite flexible.
Diane
Posted:
Member since
Re: Pottery Barn
Stef....that is a shame that someone would take them. I dont like that either that they leave the stuff right there. We bought a new computer, and UPS just left the boxes on our porch Someone could have walked away with our computer that cost $$$$