I posted a pretty negative review about proline last week and I wanted to tell you there is some light at the end of the tunnel if you are using them for video.
I just watched my video and it was VERY good and very thorough - my videographer was named Adam and he was a doll to work with.
I want to clarify that my photojournalist was also very good, but I felt that for an extra $900 he should have taken more photos (He only took about 234) Maybe you could have a minumum number of proofs added to your contract. His name was vincent.