Question for the Road Runner Hi-Speed Internet Users UPDATE

don424 Posted: Mar 09, 2005 11:18 AM

Question for the Road Runner Hi-Speed Internet Users UPDATE

Have any of you been experiencing problems in the last day or getting on the Web.

Boosh was on last night around 7, no problem
I tried to go on around 10 and couldn't connect (got the 'page will not display, server may be down message)

Tried again this morning, same deal

Could it be due to the weather -- any suggestions?

Jan05Bride Posted: Mar 09, 2005 11:31 AM

Re: Question for the Road Runner Hi-Speed Internet Users

no problems with me for internet ... but I have been having major issues with them over my phone service (digital) and cable. I've had them at my house 5 times over the past 7 weeks ... I'm hating TW right now. I think all is fixed now ... OK, off on a tangent
But for your problem, it may be the weather. I would try again tonight or I would call them (718-358-0900, know the number by heart ) and let them know. If anything they'll give you a credit for the time it was down.

don424 Posted: Mar 09, 2005 11:32 AM

Re: Question for the Road Runner Hi-Speed Internet Users

Posted by Jan05Bride

no problems with me for internet ... but I have been having major issues with them over my phone service (digital) and cable. I've had them at my house 5 times over the past 7 weeks ... I'm hating TW right now. I think all is fixed now ... OK, off on a tangent
But for your problem, it may be the weather. I would try again tonight or I would call them (718-358-0900, know the number by heart ) and let them know. If anything they'll give you a credit for the time it was down.

i've been having problems with them too over the last 2 weeks with cable

Aga Posted: Mar 09, 2005 11:33 AM

Re: Question for the Road Runner Hi-Speed Internet Users

I was on this morning checking subway alerts on mta website, no problems to report....

Jan05Bride Posted: Mar 09, 2005 11:36 AM

Re: Question for the Road Runner Hi-Speed Internet Users

Posted by don424
i've been having problems with them too over the last 2 weeks with cable

GET THE CREDIT! After all the BS I have put up with - phone calls every night, Saturday visits, phone calls from work, phone calls from inside Best Buy, etc, etc ... I take every single RED CENT I can get my hands on from them. They are sooo disorganized. The customer service people over the phone tell you one thing, the people that come to the house tell you another and round and round we go. They wasted so much of my time since I got back from the honeymoon I have had it with them.
Can you tell I'm bitter

SweetCin704 Posted: Mar 09, 2005 11:42 AM

Re: Question for the Road Runner Hi-Speed Internet Users

The last 2 days I get a 'work offline' message when I get home from work & usually have to reboot & then everything is okay.

Had trouble 2 weeks ago with not getting certain channels (TBS & such), they said I'd get a credit & put it in my file, but then the bill came & no credit. I should have called & complained, but did not feel like holding for 30 minutes.

Cin

marymoon Posted: Mar 09, 2005 11:54 AM

Re: Question for the Road Runner Hi-Speed Internet Users

YES...and we're in the same area. I kept getting logged off of my game last night and I was SO PISSED!

MCDO15 Posted: Mar 09, 2005 11:55 AM

Re: Question for the Road Runner Hi-Speed Internet Users

Don... a great forum for isp related stuff is dslreports.com

look under cable fourms and you will get great support, advice and news about your isp.

don424 Posted: Mar 09, 2005 01:37 PM

Question for the Road Runner Hi-Speed Internet Users -- UPDATE

updated

Jax430 Posted: Mar 09, 2005 02:04 PM

Re: Question for the Road Runner Hi-Speed Internet Users

I haven't had any internet problems with them recently. We had trouble because of an issue with our router a week ago, but that wasn't their fault.

don424 Posted: Mar 10, 2005 09:12 AM

Re: Question for the Road Runner Hi-Speed Internet Users - -UPDATE

well we still had no internet last night and i called Time Warner -- after hearing what I was seeing on my computer and on the modem, it has been determined that something is wrong with my modem and that the cable signal is not going through properly.

So, we'll be without internet access at home until Tuesday when we will have a repairman at the house.