Rant

soon2bmrsdunn Posted: Apr 04, 2006 10:46 AM

Rant

Ok so I purchased an Amsale gown but not at the Amsale boutique. And I've have several questions that I felt needed to be answer by someone that worked for Amsale so everytime I called the Madison Ave store. I seem to get this woman who is so rude. She laughs at my questions as if to say I am stupid or something. I am seriously considering speaking to her supervisor. It's ridiculous. I am so mad right now!!!!

D's Girl Posted: Apr 04, 2006 10:48 AM

Re: Rant

If she is laughing at your questions, I would most defiantly speak to her superior.

Sorry

chrissyandvin Posted: Apr 04, 2006 10:48 AM

Re: Rant

I would call and ask for a supervisor or manager! That's extremely rude! Do it know while you are mad so you get some answers! You are the customer!! remember that!

NinaChris07 Posted: Apr 04, 2006 10:49 AM

Re: Rant

I agree!!!!

lilqtpie2181 Posted: Apr 04, 2006 10:51 AM

Re: Rant

Posted by soon2bmrsdunn

Ok so I purchased an Amsale gown but not at the Amsale boutique. And I've have several questions that I felt needed to be answer by someone that worked for Amsale so everytime I called the Madison Ave store. I seem to get this woman who is so rude. She laughs at my questions as if to say I am stupid or something. I am seriously considering speaking to her supervisor. It's ridiculous. I am so mad right now!!!!

Your considering it...my butt would have been on the phone with a supervisor so fast!!!!!! stuff like that makes me so mad.. Im mad for u right now!!!!

soon2bmrsdunn Posted: Apr 04, 2006 10:56 AM

Re: Rant

I have already sent this email to Amsale:

I have already purchased my Amsale gown. I have had several questions and have
contact the Madison Avenue store. I seem to get the same woman Barbara on the
phone. When I ask my question she gives a condesending laugh. I am becoming
disgusted actaully and almost wish I never purchased an Amsale gown so that I
would not have to deal with terrible customer service. I would hope this email
sparks a sense of urgency to speak with Barbara and let her know that what may
be obvious to her is not always obvious to the customer.

sugarkube4 Posted: Apr 04, 2006 10:59 AM

Re: Rant

Amsale dresses are expensive!! You deserve to be treated with respect.. Call and ask to speak with a supervisor or a manager.. I bet they will be most helpful to you anyway!! Good Luck!!

Shannondon Posted: Apr 04, 2006 12:31 PM

Re: Rant

You deserve to be treated a lot better than that, your spending a lot of money. Some people are so rude.

pupidda122505 Posted: Apr 04, 2006 12:35 PM

Re: Rant

I'm really sorry to hear you're going through this. All customers deserve to be treated with respect so if this woman is being rude to you i suggest you call and ask to speak directly with the manager or supervisor. i know if i were managing a store (especially a bridal store) I would want to know if my assistants were acting rude towards my customers so i could do something about it. let us know how it works out

Angel2006 Posted: Apr 04, 2006 12:40 PM

Re: Rant

Posted by chrissyandvin

I would call and ask for a supervisor or manager! That's extremely rude! Do it know while you are mad so you get some answers! You are the customer!! remember that!

Amen!

soon2bmrsdunn Posted: Apr 04, 2006 01:01 PM

Re: Rant

OK so I had my 1st bridezilla moment. I called and spoke to the supervisor as the manager is off today. She was NOT surprised when she asked who I had spoke to and told her. I was so calm I scared myself (I am never calm). I have an appointment to look at veils in may during their trunk show and she said they'd take care of me!!! Problem solved and resolved. I am now happy and she was so sweet. I guess you have to deal with the right people. Thanks ladies!