RK Bridal Horror (long)
I am Sept20yay!'s MOH and had the WORST experience at RK Bridal in regards to her bridesmaid dresses.
We ordered the dresses in March, and in all fairness they arrived well ahead of schedule. That is where the positive ends. I called RK last week to get a status and was told in a snotty tone that the dresses are being inspected and will be done in 15minutes can we expect you then? I explained that I work in NJ and was going away for the weekend - could I pick them up in a week. Major attitude about that. Not sure I would have even known the dresses were in if I hadn't called.
I called yesterday AM to say I would be picking the dresses up that afternoon/early evening. I even told the receptionist I would be there between 5:15 and 6. I got there at 5:30 and have NEVER dealt with such incredible attitude and hostility. The dresses weren't ready, I was double charged for the dresses (despite my credit card statement showing I had already paid once). The screwed up financials are a headache which I will deal with through my credit card company - the attitude was appaling. I asked for a receipt and was given one illegible receipt for each item (tops, skirts, wraps). I said I wanted ONE receipt with everything on it and got scribble on the back of an envelope. When I insisted on a receipt I was told to 'stop being so **** nasty.' Trust me I wasn't nasty then, and if I hadn't had the dresses in my hand I would have raised holy hell. As it was I just walked out.
Behind me on line was a bride whose dress they apparently LOST 4 weeks before her wedding!
This is not the first time I have experienced poor customer service at RK Bridal - when I went to try on dresses for my own wedding and asked for assistance looking for a particular dress I encountered major attitude and hostility.
I am writing a letter to the owner as well as the better business bureau. As of now RK Bridal has screwed me out of $2000 and any business I might have given them for my own wedding is going to NetBride.
I know some have had positive experiences at RK Bridal, and I hate to rag on a vendor, but I just wanted those still looking to know the good as well as the bad.
We ordered the dresses in March, and in all fairness they arrived well ahead of schedule. That is where the positive ends. I called RK last week to get a status and was told in a snotty tone that the dresses are being inspected and will be done in 15minutes can we expect you then? I explained that I work in NJ and was going away for the weekend - could I pick them up in a week. Major attitude about that. Not sure I would have even known the dresses were in if I hadn't called.
I called yesterday AM to say I would be picking the dresses up that afternoon/early evening. I even told the receptionist I would be there between 5:15 and 6. I got there at 5:30 and have NEVER dealt with such incredible attitude and hostility. The dresses weren't ready, I was double charged for the dresses (despite my credit card statement showing I had already paid once). The screwed up financials are a headache which I will deal with through my credit card company - the attitude was appaling. I asked for a receipt and was given one illegible receipt for each item (tops, skirts, wraps). I said I wanted ONE receipt with everything on it and got scribble on the back of an envelope. When I insisted on a receipt I was told to 'stop being so **** nasty.' Trust me I wasn't nasty then, and if I hadn't had the dresses in my hand I would have raised holy hell. As it was I just walked out.
Behind me on line was a bride whose dress they apparently LOST 4 weeks before her wedding!
This is not the first time I have experienced poor customer service at RK Bridal - when I went to try on dresses for my own wedding and asked for assistance looking for a particular dress I encountered major attitude and hostility.
I am writing a letter to the owner as well as the better business bureau. As of now RK Bridal has screwed me out of $2000 and any business I might have given them for my own wedding is going to NetBride.
I know some have had positive experiences at RK Bridal, and I hate to rag on a vendor, but I just wanted those still looking to know the good as well as the bad.
