RK BRIDAL RANT!
Some of you may know my bm dress DRAMA. Here is a shorter version. Still long, sorry!
This place started off well. Yes it's no frills but I don't need to pay double for the same dress at a trendier or better decorated store. However, they are complete slimy, incompetent, LIARS.
I ordered 4 dresses with them in January 11 for my June 5, 2011 wedding. I was emailed a confirmation of my order and a delivery date of April 20th, 2011. Fast forward to April and only my maid of honor received her dress. I inquired about the 3 missing dresses and was told not to worry, that they sometimes come a few days later than the projected date.
I called again. Finally on April 25th, RK bridal called me back and told me that the designer (Alvina Valenta) had a problem with the dye lot and the dresses were going to be re cut. They gave me a new delivery date of May 20th.
I was so upset because, again, I was going to get married 6/5/11 and my 3 bridesmaids are out of state. I didn't think it was enough time for them to get it tailored.
This continued to be a CONSTANT stress for me in my last months before my wedding. May 20th came and went. RK bridal kept telling me the dresses weren't finished (still blaming the designer). They were FINALLY received on MAY 25th. 10 days before my wedding. They had to be shipped overnight to my girls in DC and they had to scramble to get them fitted. They fit improperly the day of and had loose strings and such that clearly showed a rush job.
Fast forward to today. I had filed a complaint to Better Business Bureau about the designer (as well as RK bridal). The designer in turn sent me scans of the orders they had received from RK BRIDAL. It clearly shows, in black and white, that my 3 dresses were not ordered until APRIL 25th and RK bridal did a 4 week rush on it.
RK BRIDAL are LIARS. They lied to my face and blamed the designer. Somebody messed up BIG TIME and tried to cover their a$$.
I have proof of everything including my email confirmation and order date and the scans from the designer. RK never acknowledged the complaint against them on BBB. Oh, they've never apologized either. But they did waive the shipping fee.
BIG WHOOOOP!!!
I am beyond livid. If you made a mistake as a business, you should man up to it and try to make it right. Instead, they lied. Then they tried to cover up (they never let me speak to the designer directly).
I would be on their A$$ if you have ordered dresses from them. I know some of you have had great experiences so please don't be nervous if you've already ordered. Just be on alert for incompetence and protect yourself.
This place started off well. Yes it's no frills but I don't need to pay double for the same dress at a trendier or better decorated store. However, they are complete slimy, incompetent, LIARS.
I ordered 4 dresses with them in January 11 for my June 5, 2011 wedding. I was emailed a confirmation of my order and a delivery date of April 20th, 2011. Fast forward to April and only my maid of honor received her dress. I inquired about the 3 missing dresses and was told not to worry, that they sometimes come a few days later than the projected date.
I called again. Finally on April 25th, RK bridal called me back and told me that the designer (Alvina Valenta) had a problem with the dye lot and the dresses were going to be re cut. They gave me a new delivery date of May 20th.
I was so upset because, again, I was going to get married 6/5/11 and my 3 bridesmaids are out of state. I didn't think it was enough time for them to get it tailored.
This continued to be a CONSTANT stress for me in my last months before my wedding. May 20th came and went. RK bridal kept telling me the dresses weren't finished (still blaming the designer). They were FINALLY received on MAY 25th. 10 days before my wedding. They had to be shipped overnight to my girls in DC and they had to scramble to get them fitted. They fit improperly the day of and had loose strings and such that clearly showed a rush job.
Fast forward to today. I had filed a complaint to Better Business Bureau about the designer (as well as RK bridal). The designer in turn sent me scans of the orders they had received from RK BRIDAL. It clearly shows, in black and white, that my 3 dresses were not ordered until APRIL 25th and RK bridal did a 4 week rush on it.
RK BRIDAL are LIARS. They lied to my face and blamed the designer. Somebody messed up BIG TIME and tried to cover their a$$.
I have proof of everything including my email confirmation and order date and the scans from the designer. RK never acknowledged the complaint against them on BBB. Oh, they've never apologized either. But they did waive the shipping fee.
BIG WHOOOOP!!!
I am beyond livid. If you made a mistake as a business, you should man up to it and try to make it right. Instead, they lied. Then they tried to cover up (they never let me speak to the designer directly).
I would be on their A$$ if you have ordered dresses from them. I know some of you have had great experiences so please don't be nervous if you've already ordered. Just be on alert for incompetence and protect yourself.
