Sandals has ruined our honeymoon - I don't know what to do
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Sandals has ruined our honeymoon - I don't know what to do
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Re: Sandals has ruined our honeymoon - I don't know what to do
Wow that doesnt sound like Sandals, I have never had a bad experience with them.
They arent offering to put you in another area in the resort since the area you were going to stay in was only going to be a new section of the Antigua resort? That makes no sense!
They arent offering to put you in another area in the resort since the area you were going to stay in was only going to be a new section of the Antigua resort? That makes no sense!
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Re: Sandals has ruined our honeymoon - I don't know what to do
First i want to say im sorry you have to deal with this.
Second, did you book with a travel agent, bc in situations like this, or even bad weather or reasons where you are not at fault for not being able to go to a particular place, they are supposed to find an alternative...Maybe another sandals on another island or even just a different hotel if you still want antigua, or a different island and different place...You really need to make sure they're on top of this...I dont know what to say about waiting around to see if they'll be finished, it would suck to wait around and get screwed in the end. I hope it all works out, and maybe this will end up being for the best and you'll end up with an amazing honeymoon regardless
Second, did you book with a travel agent, bc in situations like this, or even bad weather or reasons where you are not at fault for not being able to go to a particular place, they are supposed to find an alternative...Maybe another sandals on another island or even just a different hotel if you still want antigua, or a different island and different place...You really need to make sure they're on top of this...I dont know what to say about waiting around to see if they'll be finished, it would suck to wait around and get screwed in the end. I hope it all works out, and maybe this will end up being for the best and you'll end up with an amazing honeymoon regardless
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Re: Sandals has ruined our honeymoon - I don't know what to do
Oh my god, I am so sorry ![]()
I heard a few girls talking about this and said they were waiting to hear back on what the progress was.
Did you buy Insurance, book through a Travel Agent? I am sure they can figure something out for you. I don't understand why Sandals is not offering another resort, I heard they are good like that.
Don't worry, things happen for a reason and maybe the new place you end up going to will be better after all.
I heard a few girls talking about this and said they were waiting to hear back on what the progress was.
Did you buy Insurance, book through a Travel Agent? I am sure they can figure something out for you. I don't understand why Sandals is not offering another resort, I heard they are good like that.
Don't worry, things happen for a reason and maybe the new place you end up going to will be better after all.
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Re: Sandals has ruined our honeymoon - I don't know what to do
This is when you skip Customer Service & you call the office of the CEO. You write letters & you cc: Newsday. Once people hear about how they drove a bride to tears, I'm sure a room will open up.
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Re: Sandals has ruined our honeymoon - I don't know what to do
That's exactly what I thought .... call corporate and tell them I was going to go to the newspapers, etc. You know what Sandals told me ... 'do what you need to do' And that's coming from their corporate headdquarters. It's terrible!!!!!!!!!!
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Re: Sandals has ruined our honeymoon - I don't know what to do
I am really surprised at this. We went to Sandals and they were all about customer service.![]()
Did you book with a travel agent? Because maybe they can do something for you. Good luck!
Did you book with a travel agent? Because maybe they can do something for you. Good luck!
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Re: Sandals has ruined our honeymoon - I don't know what to do
Posted by jandm
That's exactly what I thought .... call corporate and tell them I was going to go to the newspapers, etc. You know what Sandals told me ... 'do what you need to do' And that's coming from their corporate headdquarters. It's terrible!!!!!!!!!!![]()
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wow!!
that's just bad business.
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Re: Sandals has ruined our honeymoon - I don't know what to do
Omigod! Horrible!!!!! So what happens when you show up? You have to sleep in the streets? How unprofessional! This def keeps me from ever wanting to book with them!
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Re: Sandals has ruined our honeymoon - I don't know what to do
Posted by kathrynlinton
Did you book with a travel agent? Because maybe they can do something for you. Good luck!
I agree.
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Re: Sandals has ruined our honeymoon - I don't know what to do
how awful. Getting your money back is completely out of the question? What was their answer, that you should wait until this particular sandals opens and then go on your honeymoon? Can you ask if they'll put your money towards a different sandals location?
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Re: Sandals has ruined our honeymoon - I don't know what to do
Im so sorry this is happening to you! Maybe you should call back and speak with a different person because that doesn't sound right at all. This is in no way your fault andyet they are acting like there's nothing they can do about it?? BS!
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Re: Sandals has ruined our honeymoon - I don't know what to do
Sorry to hear this.
I would call them back get names and titles of everyone you talk to. The first person you speak to you ask in a pleasant voice for their name and title (make sure you write it down) and say I need to speak to your supervisor, do it again to the next person and so on until you are satisfied with who you are speaking to. Dont threaten anyone just be very clear of our situation and the inconvenience they are causing you and their responsibility of fixing this situation. In the end if they are not willing to fix their mistake than you need to take further action. Emails and letters from your family and friends and their feelings on your situation and future use of this company may make them change their mind.
I would call them back get names and titles of everyone you talk to. The first person you speak to you ask in a pleasant voice for their name and title (make sure you write it down) and say I need to speak to your supervisor, do it again to the next person and so on until you are satisfied with who you are speaking to. Dont threaten anyone just be very clear of our situation and the inconvenience they are causing you and their responsibility of fixing this situation. In the end if they are not willing to fix their mistake than you need to take further action. Emails and letters from your family and friends and their feelings on your situation and future use of this company may make them change their mind.
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Re: Sandals has ruined our honeymoon - I don't know what to do
This is horrible. I'm so sorry you're going thru this. Didnt you get some kind of agreement that you filled out or they sent when you booked? Check it and see what it says. If you never got anything than you shouldnt have ever gave them money. Check your contract ASAP and see what the terms are -- you should definately fight this.
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Re: Sandals has ruined our honeymoon - I don't know what to do
Wow, are they at least offering you another resort stay in case it doesn't open?
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Re: Sandals has ruined our honeymoon - I don't know what to do
What a week!!!! All I can say is Sandals is a totally mess right now because so many people can't stay on their vacations, honeymoons, weddings in this resort ... what a mess! I can def say that Sandals has friendly customer service at their actual hotels ... but when it comes to booking reservations or dealing with a situtation like this ... they are horrible. Everyone keeps saying it'll work out for the best. I hope so!!!
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Re: Sandals has ruined our honeymoon - I don't know what to do
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Re: Sandals has ruined our honeymoon - I don't know what to do
Have they offered you a full refund so that you could look for other options? You want to be sure where you are going for your honeymoon, not left hanging. Geez ![]()
You will be telling your kids this story one day![]()
You will be telling your kids this story one day
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Re: Sandals has ruined our honeymoon - I don't know what to do
Can you get your money back from them? If you went through a travel agent, or paid with a credit card, go through them and get it back.... Then, before even going after sandals, book another honeymoon! It will be a little difficult, but it's not too late to find something gorgeous....
What ever you do, push the disappointment aside for now, and re-plan!
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What ever you do, push the disappointment aside for now, and re-plan!
