Seamans Furniture

I called this morning to confirm my delivery at 7:30 like I was supposed to. The snot that answered the phone told me my delivery would be between 10-2. I called my Uncle and told him this. He got to my house at 9:15 to find my neighbor outside telling him that they already showed up and left! I called seamans to find out what was going on and the snot said to me I was wrong. I said how can I be wrong I do not have random truck drivers appearing at my house to deliver furniture so he says well I need the order number then, so I said I dont have the paperwork with me I am at work so he says in his snot face voice you dont know your telephone number? Last time I checked an order number was not my telephone number. He was so rude and now I don't know if I am getting my furniture or not because he said none of his drivers called to say no one was home. I hate being aggrivated for no reason at work!
Sorry for the vent

I'm so sorry. I have had to deal with poor customer service from Seaman's, too. At least the people I dealt with were nice enough to ask for my phone number when I didn't have my order number.

In case you need to call them again, I did take note that the earlier in the morning you call, the less wait time. I waited for 45 minutes one afternoon(I did other stuff while I waited) and 10 minutes one morning.

Good luck getting things resolved!!

Thanks, if I dont hear from my Uncle by say 1 that they arrived I will give them a call again. Hopefully it will arrive today and intact.

Maybe they were ahead of schedule & didn't call it in , b/c they will come back, in the correct time frame.

I am still tying to get my coffee table we bought in February delivered from Levitz,, so I feel your pain.

Since Feb, my god its MAY! What is their excuse? Hopefully it will show and they were just ahead of schedule.

Thanks for letting me vent though!

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Posted by civic24ex

Since Feb, my god its MAY! What is their excuse? Hopefully it will show and they were just ahead of schedule.

Thanks for letting me vent though!

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We purchased it Feb 21.
They coudln't deliver on saturday in March, the nect weekday I was free, was March 25th.
It came, but was the wrong one & damamged.
They reschedueld for April 1, & then called that morning & said it didn't pass inspection & woud be re-delivered May 28th!

We called back & apparently that is the earliest the manufacturer will have it ready.

So, that's what I get to do Memorial day weekend. DH doesn't thinkit will come & not be damaged then either.

My DH use to work for Seamans/Levitz He worked in Parts and then Delivery in the main office. Good Luck

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Posted by june262004



My DH use to work for Seamans/Levitz He worked in Parts and then Delivery in the main office. Good Luck

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Are they the same company?

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Posted by civic24ex

So half of my furniture showed up. The coffee table, well that was the truck that showed up at 9 in the morning that I was never advised about. I spoke to a LIW gal and she gave me so much helped and found out where my furniture was for me. She also gave me some advice to call the salesperson ar semans and tell them to change it to a pick up for my coffee table and to go get it myself on sat, which I will be doing. I have one more delivery scheduled for next wed for my entertainment center, I hope that goes smoothly! I was also told semans is going out of business but Levits will uphold my warranties and such.

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I didn't hear that Seamans was going out of business.. HMMMMM DH is still friends with a lot of people. Seamans actually bought out LEvitz

That seems odd, to me, b/c they don't seem different at all.

I understand soemtimes, companies have similar , but different 'level' or 'style' stores, lik A & P & Food Emporium are the same company , and The Limited & Express are the same company, but Seamans & Levitz have almost the exact same furniture.

I ordered a couch from Seamans years ago & the cancelled the first delivery day, but they gaveme a few days notice & were on time the next time.

ETA-ok, I jsut read that Seamans bought out Levitz, that makes more sense now.

Sorry about your coffee table. At least you can pick it up. I tried that with my coffee table, but apparently they don't have one for me to even pick up.