Serious Vent on Macy's (I was at Macy's Manhasset)

My drama/vent:
So I work in the City and can’t take a day off (each day is saved for the honeymoon). I called to schedule my first appt and they wanted me to come in on a weekday. When I said no, they scheduled me for a weekend, no problems right?

Ok, so I go in and ask for my seamstress Fay (the lady who helped me pick my gown and said she’d fit me). They say ‘no, she doesn’t do fittings on Saturdays, you can reschedule for Wednesday.’ This is where I get prissy in front of all the customers telling her how stupid it is to have me have to come back and that brides don’t have all day for this sort of stuff. She says I can’t have Fay because the woman who pins you does the dress. So what can I do?

I wait nearly 20mins for my fitting. Stupid, as my dress was already pulled. Ok, I fit my dress perfectly, no taking in, no letting out. I have a different seamstress. All she’s doing really raising the hem, adding cups and securing my off the shoulder sleeves. So I was in and out in practically no time. The seamstress lady says “see me in September on Tuesdays or Thursdays”. (PS: I can NOT gain a pound)

Ok this ticks me off. Why in God’s name give me to a seamstress who works weekdays when I’ve repeatedly and angrily noted to you that I can NOT come in on weekdays. So the seamstress (bless her heart) says “come in late, I see you” I told her I’d have to check my schedule first but I’d get back to her. So she says that’s it. I’m dressed and ready to go and she says bye so I leave. What would YOU do?

So I leave, grab Jim and we have lunch. As I’m sitting in a subway place (across from Nassau Coliseum) I notice I got a voicemail. Well don’t you know it’s the snippy lady from the Macy’s place saying how I “left without making an appt” and how I “MUST call her back because no one will work on my dress until I do”.

So I call her back and basically say no way I can just pull a date out of my head. I have work to consider. She says “Well, understand no one will begin working on the alterations to your gown until you choose a date, so you must give us a date now”. Now I’m getting more and more angry. Why should I make up a date I don’t intend to keep, Especially when I TOLD her I could only do weekends. So I ask “Are you the same girl I ‘spoke’ with earlier today? White shirt, hair pulled back in a clippie?” …… “yeah”…… “well WHY do you have to be so rude? Don’t you get it, I can’t just make this stuff up, you have to wait. I want this dress done MORE than you do!” So I tell her I’ll have to call her back and that’s the best I can do and before I can say thank you (Cause that’s how I end a call) she hangs up on me!

Lesson Number One for all Vendors. DO NOT HANG UP ON A BRIDE!

So I grab Jim and say “We’re going to Macy’s”. I want blood. Mostly I just want my dress back (it’s paid in full) give me back my money for alterations I don’t NEED you or your hassels, I can go elsewhere. Namely, I can have Fay on weekends in private on my own even if it costs me more.

I walk in piping mad. The girl with the clippie is hanging out in the back when I ask “Who’s the manager around here” She heard me looked out, sighed and folded up her magazine like “oh yeah, it’s her”. I told the manager I will NOT stand to be treated as a nobody when I spend $1550 in her store especially I will not stand to be hung up on by a prissy child with no manners. This grabs the attention of the little miss in the back. She comes out “I didn’t hang up on you”. Please! I told her she can wipe that innocent look off her face cause frankly I don’t give a damn, she did hang up on me and it was the WORST move she could make. I made it clear this ‘child’ is not to touch my gown, my paper work or to EVER call me again.

Now I have the whole darned group of Macy’s employees out. Jim is just standing there as he says with a face that says “You’re on your own guys, you ticked her off”. I explained again how I don’t find it reasonable to come in on weekdays, period. How stupid is it to put me with any seamstress you KNOW doesn’t work weekends? Apparently the manager never got all this before from Miss Clippie, who admitted she didn’t pass on the info. Manager got my paperwork and changed my appt and made a note that Miss Clippie shouldn’t call me again. Apologized for the trouble and wanted me to be calm and happy for my ‘day’.

My only regret, more brides weren’t around. The first time I got fussy the mothers of the brides were standing at the counter agreeing with me. The second time I went in, no one was there!

I got my appt right but I am still angry. 12months I’ve been planning my wedding and right now I hate the dress!!!! This little B!tch ruined what should have been an exciting day for me.

Moral of the story: Whine loud enough Macy's will do weekend fittings.

Yikes!!

Remind me not to piss you off!!


I'm a Macy's bride too, but in NJ. I'm still waiting for my dress, which was supposed to be here mid-July to get in and for the swatch that they said they would have by May to arrive.

I call them once a week. I think they have my phone number hanging in the break room with a 'DO NOT ANSWER THIS NUMBER' sign.


So sorry you have to go through this, but at least you have weekends now!!

Yeah well Jim says he was quiet on the trip to Macy’s and I never said a word on the way there. I was so angry I was seeing red. Just driving to help ease my anger. I know I crept up on the backend of a Mercedes and sat on the bumper for a few miles. I didn’t even notice I was riding him until he moved aside for me. Apparently I was breaking EVERY speed limit on the way back to Macy’s.

Jim says I squealed out of two lights and when I swung into the Macy’s parking lot I scared a group of birds. I also seemed to have forgotten about Jim all together. He walked in at the part of “Who’s the manager around here?” I was so angry I left the car without waiting for him to get out and follow me.

He & I just can’t WAIT for September 18th to come around. That’s another thing I refused to be coddled into having the manager write down my appt date. She kept saying “are you sure you’ll remember, are you sure I can’t write that down for you” Finally I looked at Miss Clippie who was trying hard to look anywhere else but at me and said to her head “Are you EVER going to forget my name?” She said “no” and I said to the manager I don’t think I’ll forget the appt either and walked out.

I am pretty sure they think I’ve forgotten but that date is emblazed in my head. It’s like D-Day for going back to that store. This whole fitting thing has become an angry mess. No veil trying on, no Oh you look pretty. Was there a time I liked to put on wedding dresses?

*sigh*

Poor Fay, she’s so sweet. She kept holding my hand and cupping my cheeks saying “be happy, it’s ok, we take care of this”. I saw a picture of her when she was a bride. BREATHTAKING!

I just want my day here already so I can be done with this!

OH and FOOTNOTE:
My shoes (pun intended) I bought Ivory because they (Macy’s Manhasset) swore my dress was ivory even though when I tried it on the first time it seemed white. No, no.. you just don’t see it, it’s Ivory. Guess what?? The dress is Diamond White. What a FREAKING bummer. I really wanted an ivory gown. When I tried on the sample it was white and I said “I like this dress but not this color” oh don’t you worry you can order it in Ivory they said. I feel let down.

So I had to back to David’s Bridal and trade out my shoes.

This dress stuff is so depressing!!!

That's awful! I admire you though. It took all the courage I had to nicely, timidely tell a waiter that the tuna I ordered done medium seemed a litle rare for me. (I had convinced myself that medium for tuna was jsut rarer than I expected, & therefore it was my fault)

I have to admit, though, I wa a little amused at the frightening of the birds & the forgetting of Jim.


At least they don't have major alterations to do, so it should all turn out ok.

Sorry I could not be there to help you out

Oh my.... I feel for you ... I had the same issues with my shop to the point where I wanted to cancel my dress & get another one form a sample sale....I didn't & I am glad I didn't...I got back at them though... I flamed them hard on here & stopped in AFTER my wedding when they called me to tell me my garter came in....3 months after my wedding..... I went in on a saturday whenthey wer busy & reamed her a new butt-hole.....many girls walked out. I also called BBB & Dept of Consumer affairs.

In the end though... I loved my dress & was happy that I had it.

Sorry they are giving you hell.....

Sorry you had to go through all this- but good for you! They really should not have such incompetent people there! As a customer, you should be treated with the utmost respect. After all this aggravation, I am sure you are going to look beautiful in your dress adn when you are wearing it to walk down that aisle, you will forget all about teh drama.

I also went through lots of issues with Macys- which is why I didn't buy from them. I have the same weekend issue. Also, the lighting was all off and depending on where I stood- the dress looked Ivory or White. They were also $500 + more expensive than everywhere else I looked- which is ridiculous because they are the direct manufacturer.

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Posted by Xelindrya

Yeah well Jim says he was quiet on the trip to Macy’s and I never said a word on the way there. I was so angry I was seeing red. Just driving to help ease my anger. I know I crept up on the backend of a Mercedes and sat on the bumper for a few miles. I didn’t even notice I was riding him until he moved aside for me. Apparently I was breaking EVERY speed limit on the way back to Macy’s.

Jim says I squealed out of two lights and when I swung into the Macy’s parking lot I scared a group of birds. I also seemed to have forgotten about Jim all together. He walked in at the part of “Who’s the manager around here?” I was so angry I left the car without waiting for him to get out and follow me.

He & I just can’t WAIT for September 18th to come around. That’s another thing I refused to be coddled into having the manager write down my appt date. She kept saying “are you sure you’ll remember, are you sure I can’t write that down for you” Finally I looked at Miss Clippie who was trying hard to look anywhere else but at me and said to her head “Are you EVER going to forget my name?” She said “no” and I said to the manager I don’t think I’ll forget the appt either and walked out.

I am pretty sure they think I’ve forgotten but that date is emblazed in my head. It’s like D-Day for going back to that store. This whole fitting thing has become an angry mess. No veil trying on, no Oh you look pretty. Was there a time I liked to put on wedding dresses?

*sigh*

Poor Fay, she’s so sweet. She kept holding my hand and cupping my cheeks saying “be happy, it’s ok, we take care of this”. I saw a picture of her when she was a bride. BREATHTAKING!

I just want my day here already so I can be done with this!

OH and FOOTNOTE:
My shoes (pun intended) I bought Ivory because they (Macy’s Manhasset) swore my dress was ivory even though when I tried it on the first time it seemed white. No, no.. you just don’t see it, it’s Ivory. Guess what?? The dress is Diamond White. What a FREAKING bummer. I really wanted an ivory gown. When I tried on the sample it was white and I said “I like this dress but not this color” oh don’t you worry you can order it in Ivory they said. I feel let down.

So I had to back to David’s Bridal and trade out my shoes.

This dress stuff is so depressing!!!

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whoa whoa hold on there. you ordered the dress in ivory and it came in white???????

Veronica, call them and tell them you want the alterations done for free since your dress is not in the color you ordered it. They f'd up.

Sorry about all the problems.

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Posted by Maribelle7777


whoa whoa hold on there. you ordered the dress in ivory and it came in white???????

Veronica, call them and tell them you want the alterations done for free since your dress is not in the color you ordered it. They f'd up.

Sorry about all the problems.

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The labels on the dress and the order form say it's Ivory.

According to them this style comes in ivory looking this way. Diamond White.
*sigh*

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Posted by Xelindrya

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Posted by Maribelle7777


whoa whoa hold on there. you ordered the dress in ivory and it came in white???????

Veronica, call them and tell them you want the alterations done for free since your dress is not in the color you ordered it. They f'd up.

Sorry about all the problems.

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The labels on the dress and the order form say it's Ivory.

According to them this style comes in ivory looking this way. Diamond White.
*sigh*

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That stinks. However you should have found out exactly what the manufacturer's idea of ivory was before you bought it. Unless - do you think they're trying to pass off a 'diamond white' dress that they had in your size as an ivory one? (when I say 'they' I mean the manufacturer of the dress, not Macys). Is your dress a Demetrios?

Can you find the same one in aother store (sample) to prove that what they are calling ivory is not really ivory???