So, I'm officially annoyed!!!!!!!! Update close to bottom!!!

For about the last month, I've been getting e-mails from someone, using my personal e-address!!!!! I never open them, because of possible virus. But the subjects are strange, like, 'All your family photos are in the garbage', and calling me, I assume, a 'one eyed something, and asking why I'm waiting!!!!!' So, then, I went to my Sent Box of e-mails, and they had all been deleted!!!! I've been on the phone with Verizon multiple times, especially this weekend!!!!! And forgive me, but I'd like to reach out and touch their automated voice!!!!!! She goes on and on, so I just keep pushing the operator button, until I get a real person. I had such a headache yesterday!!!! I was on the phone until about 3AM, then, after I returned from Church, I was on the phone for hours with multiple Verizon techs!!!!! Still no resolution!!!! I had been told that as soon as I get more strange e-mails, to call, and they had a way of checking them out. So, after receiving said e-mails yesterday, I called, but all the tech wanted to do was change my password!!! Ok, I changed it, and it works ONLY FOR VERIZON MAIL, YOU KNOW THE SITE WHERE I CAN RECEIVE ALL THEIR LOVELY SPAM MAILS, but the password, DOES NOT WORK IN MY OUTLOOK EXPRESS!!!!!! Isn't that convenient? I don't want to judge but I got the distinct impression, the techs did not know what they were doing, after one of them tried to get me to sign in, using my new password, on YAHOO, INSTEAD OF VERIZON. I finally had to say, 'No, that is NOT correct, it's Verizon Mail, I need to be logging into!!!!!! Not only that, but in their journey of trying to establish my new password, and not knowing why it was not working for my Outlook Express, they deleted my Home Page, leaving Verizon in it's place, and deleted my Google Toolbar!!!!!!! I think they were trying to perhaps go back to 'before' my Outlook Express possibly got infected? I know Donna does that, but I don't know how. Anyway, one Canadian tech told me after I asked, that it was possible for the strange e-mailer, to be overriding my new password, so he advised me to run malwarebytes.org, to disinfect, which I did, then, tried to fix the password problem AGAIN, again with no success. So, Donna plans to come over soon, to see if she can fix the problem; I have thought of uninstalling the Outlook Express, and reinstalling, but I'll lose stuff!!! And did I mention my printer is not working properly!!!!! ? I'll be PRAYING, BUT listen up, Verizon, if Donna cannot fix this problem, I plan to not get my service from you when my contract expires!!!!!!! ( A Supervisor from Va. offered me a deal on the price, and said he'd call me back before Dec. 14th, to get my answer. We were going to disconnect, but my Husband files for unemployment, online, so he wanted me to keep my internet, but hey, Donna can use her computer to help my Husband)!!!! Ok, thanks for listening, girls!!!!! Mary MOB

ugh theyre all scam artists...verizon, cablevision and worst of all time warner. they really have a nack for finding the most useless people to work for them.

No offense to anyone who may work for them on here. Its just all of the people ive dealt with are complete idiots.

I'm so sorry Mary! That sounds so frustrating! I get spam mails to my gmail account that look like they come from me. I think spammers have a way of masking their email address and making them look like yours. The emails go straight to my spam box with my email address on them and there are never any sent items so I think it's a trick they have. I don't think they're actually logging in to your account but that could be possible. In any event, I hope everything gets straightened out!

Thanks, girls!!!!! Well, Donna should be a computer tech!!!!! She knows more than they do, AND her instincts about this whole thing matched mine!!!!! First off, when Donna arrived, I opened my Outlook Express, expecting to see an Error box again, but voila, it worked normally!!!! Donna thought that it took 24 hours for the new password to work?? My little detective, did what the tech SHOULD HAVE DONE!!!!!! She found out the IP of the spammer, and also found a real e-addy, I think!!!! Then, armed with evidence, she called Verizon. But the tech said he could not instruct her on reporting it, but Donna investigated, and found out how to report it!!! So, Donna told the tech SHE would change my password, and bingo bango, it went right through, no problem!!!!!! I explained to Donna that the techs yesterday, after changing my password, went on Westell site, and fiddled around, so 'I wouldn't lose my internet' Donna questioned that, so she didn't go on the Westell modem site to change anything. (See next post for update on the Westell site).We are both questioning the integrity of SOME of the outsourced techs who have been 'helping' me!!!!! Oh, yeah, the spammer who thinks I'm one eyed, is from the UK!!!!! I love my Daughter!!!!!! Mary MOB

Ok, we learn by mistake, yes? I did indeed lose my internet tonight, after it had worked ok all day. Called Verizon, and I had to get on the modem 'Westell' page, to reconnect to internet, after Donna thought I didn't have to, but I guess I do; It's procedure after changing one's password.The cool thing is, I think I'm actually learning to do this stuff myself!!!!!! Mary MOB

omg i'm so sorry you had to endure all that
i hope it all works out now for you and no more aggrivation with it

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Posted by shell1879

omg i'm so sorry you had to endure all that
i hope it all works out now for you and no more aggrivation with it

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Hi, Michelle!!!!!! Thanks!!!!! The Verizon tech probably thinks I'm nutty, because I got so excited when I got my internet back, and my password actually worked, and I was screaming, 'yea'!!!!!!! over the phone!!!!! So, I read in another post it's cold up your way? Not too bad here in Lancaster. I had some kind of stomach bug today; Praying I'm ok tomorrow, because I have to be up early to take Mom for her Dr. appt. Mary MOB