So...I made an appointment w/a vendor (florist) about three weeks ago, for today. I knew I couldn't make the appointment last week b/c I already selected a vendor for this particular part. So....I called Monday night and left a message on the vendor's answering machine stating I was cancelling our appointment for today. I get a call this afternoon from the vendor telling me that I'm very inconsiderate not having called to cancel....remind you, this was repeated three times in the message. WTFudge? I know I called the right number b/c I've left messages on the vendor's answering machine before, and they never got back to me....is this my fault?
lishbone
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Re: The Nerve of Vendors....
no it isnt your fault..but maybe somehow there was a misunderstanding and they didnt get the message..
ChrissynRicky
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Re: The Nerve of Vendors....
I understand that completely - it happens. But as a vendor, do you think it's a smart idea to tell someone off on their voicemail? Honestly now! LOL.
lishbone
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Re: The Nerve of Vendors....
Posted by ChristineAEid
I understand that completely - it happens. But as a vendor, do you think it's a smart idea to tell someone off on their voicemail? Honestly now! LOL.
def not....not if they want to lose business..the word could spread real quick on this website..you dont want to mess with LIW...AHAHhaahh jk
ChrissynRicky
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Re: The Nerve of Vendors....
Just here to inform...especially since they come highly recm'd on this board!
lcherian
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ewww that is so not smart for a vendor to do!! why would you want to tell off a potential customer!?
Robin404
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don't keep us in suspense- who was it?
Butterflybride
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That's a terrible way to run a business!
ChrissynRicky
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Posted by Robin404
don't keep us in suspense- who was it?
I'd love to say, but this post will definitely by torn down b/c they're a vendor on here. I can narrow it down to Flowers By.....
lcherian
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Re: The Nerve of Vendors....
riniko
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I gotta say that when I called to cancel this same Flowers By vendor a few months back he FMed a nasty FM.
So this must be typical behavior on his part.
ChrissynRicky
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Re: The Nerve of Vendors....
Posted by riniko
I gotta say that when I called to cancel this same Flowers By vendor a few months back he FMed a nasty FM.
So this must be typical behavior on his part.
OMG! It's all coming to the surface now! I was especially upset b/c they give my neighborhood a bad name!!!!!!! We're very territorial here in Brooklyn!
ChrissynRicky
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Re: The Nerve of Vendors....
OMG it doesn't stop! I just got FM from this vendor:
'We did not receive notice of your cancellation, and you should not pick up an attitude for it is simply a courtesy. I apologize if you took it that way'
PICK UP AN ATTITUDE?
The Original 2nd-time-around
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Re: The Nerve of Vendors....(UPDATE)
Posted by ChristineAEid
PICK UP AN ATTITUDE?
Ohhhhhhhhhhhh...that part would really pi$$ me off!
cjb88
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Re: The Nerve of Vendors....(UPDATE)
i think some people forget that rule that the customer is always right.... i have worked in customer service for years... you always speak nice to the customer no matter how nasty they are... then when they leave you talk crap about them... you dont do it to their face telling them they have an attitude!!
suven
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Re: The Nerve of Vendors....(UPDATE)
BLOCKED LIST
eta: I think s/he meant to say that s/he didn't mean to have an attitude with you.
lcherian
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Re: The Nerve of Vendors....(UPDATE)
are you friggin serious?!! i'm sorry but if youre in the customer service industry and your rep is on the line, a vendor should be the one apologizing, even if the customer is wrong! (not saying that you were wrong, just saying it in general).
ChrissynRicky
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Re: The Nerve of Vendors....(UPDATE)
Posted by lcherian
are you friggin serious?!! i'm sorry but if youre in the customer service industry and your rep is on the line, a vendor should be the one apologizing, even if the customer is wrong! (not saying that you were wrong, just saying it in general).
I wish I could recover a deleted FM, I'd be sending it to every single weddie on here!
