UPDATE AT TOP: Frustrated with Ethan Allen

Chloegirl Posted: Dec 21, 2004 10:11 AM

UPDATE AT TOP: Frustrated with Ethan Allen

I finally got an answer from Ethan Allen....they are crediting me 10% of my entire purchase amount...which is about $500.

Even better the couch will be in earlier...about 3 weeks....so its worth fighting for what you believe is right!!!

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Last week they tell me my couch is on the truck and I will have it within 2 weeks.

Yesterday I call to schedule a delivery date and they tell me the couch won't be in until the 2nd week in February!!!!!

I am livid...and waiting for a call back with an explanation.

Is it unreasonable to expect a discount since the couch was supposed to be in by Dec 30????

skew Posted: Dec 21, 2004 10:16 AM

Re: Frustrated with Ethan Allen

it's worth asking. i would definetly tell them to waive the delivery fee.

MrsERod Posted: Dec 21, 2004 10:18 AM

Re: Frustrated with Ethan Allen

Not unreasonable at all. I would def insist on some kind of discount. Tell them that your New Years Eve party has to be cancelled because you have no seating....don't give up, and ask for a manager. If they can't help, go higher up. good luck

skew Posted: Dec 21, 2004 10:29 AM

Re: Frustrated with Ethan Allen

Posted by MrsERod

Tell them that your New Years Eve party has to be cancelled because you have no seating....

LOL!!! good idea

jmarshall Posted: Dec 21, 2004 12:32 PM

Re: Frustrated with Ethan Allen

Do you think furniture companies will give discounts because of late deliveries? I wasn't dealing with Ethan Allen, but we ordered furniture on July 5th, promised 8 weeks and it took 22 weeks. Is there anything I can say to get some kind of discount?

DjPiLL Posted: Dec 21, 2004 03:00 PM

Re: Frustrated with Ethan Allen

Discount on the furniture itself? Highly doubtful.

Best case you could probably get your delivery charge waived.

Furniture delays are quite common if its a special order item.

mrskb Posted: Dec 21, 2004 04:29 PM

Re: Frustrated with Ethan Allen

My Ethan Allen furniture was suppose to be delivered in late August/early September and didn't get it until November. We didn't complain about the timeframe because we were having some work done in our house.

swags1016 Posted: Dec 21, 2004 05:23 PM

Re: Frustrated with Ethan Allen

I am in the same boat but not with Ethan Allen. I ordered my furniture in MAY! Many pieces came in damaged. Well I am waiting for the last piece. They promised me I would have it by Christmas, needless to say NOPE! I ordered this stuff before I was PG and I bet I won't have it until I give birth AND the baby is 1 years old!

Chloegirl Posted: Dec 22, 2004 09:36 AM

Re: Frustrated with Ethan Allen

Posted by swags1016

I am in the same boat but not with Ethan Allen. I ordered my furniture in MAY! Many pieces came in damaged. Well I am waiting for the last piece. They promised me I would have it by Christmas, needless to say NOPE! I ordered this stuff before I was PG and I bet I won't have it until I give birth AND the baby is 1 years old!

Gosh, that really stinks. What is up with these companies. My girlfriend just got a diningroom delivered missing one chair....its been months and they haven't gotten the missing chair...whats wrong with these people???

Ethan Allen did call and told us the delay is due to a delay with the fabric. They are talking with the district manager and will tell us Thursday how they will compensate us. The shipping is included in the price so they will decide on a fair amount. They did tell us last week we will have the couch in 2 weeks so we really do deserve something. We'll see.

xjulietx Posted: Dec 22, 2004 10:56 AM

Re: Frustrated with Ethan Allen

I ordered a headboard from Pottery Barn and it was backordered. When it finally came in, they delivered the wrong color. When I called and complained, they told me they will refund me half of what I paid (including tax) when I receive the correct headboard.

swags1016 Posted: Dec 24, 2004 09:05 AM

Re: Frustrated with Ethan Allen

Posted by Chloegirl

Posted by swags1016

I am in the same boat but not with Ethan Allen. I ordered my furniture in MAY! Many pieces came in damaged. Well I am waiting for the last piece. They promised me I would have it by Christmas, needless to say NOPE! I ordered this stuff before I was PG and I bet I won't have it until I give birth AND the baby is 1 years old!

Gosh, that really stinks. What is up with these companies. My girlfriend just got a diningroom delivered missing one chair....its been months and they haven't gotten the missing chair...whats wrong with these people???

Ethan Allen did call and told us the delay is due to a delay with the fabric. They are talking with the district manager and will tell us Thursday how they will compensate us. The shipping is included in the price so they will decide on a fair amount. They did tell us last week we will have the couch in 2 weeks so we really do deserve something. We'll see.

Do you have an update yet?? Make sure you keep on top of them.

Chloegirl Posted: Jan 04, 2005 03:37 PM

Re: UPDATE AT TOP: Frustrated with Ethan Allen

update at top

pschica Posted: Jan 08, 2005 11:10 AM

Re: UPDATE AT TOP: Frustrated with Ethan Allen

that still stinks though....my firend ordered a rug, the same one as in the showroom but when it came, it was different....they had to roll up the rug, throw it in their car (and they have a 4 door camry, so it wasn't pretty!) and bring it themselves to the store.....only them did ea believe them....apparently the store had mistagged their model.....in the end, they had to fight to return their rug and get the one they wanted, but ea did pay the nearly 3,000 price difference!