Update on carpet problems
I would just like to say that I love a company that stands behind it's work and actually wants to satisfy the customer.
I posted last week about the crappy job the carpet installer did on my new living room and hallway carpet (not to mention the nasty attitude). The installation manager came and agreed and said he would send someone today to fix it to my satisfaction.
The serviceman came at 8:15 this morning and was here til almost 10. He corrected everything and the carpet looks terrific!!![]()
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. I can no longer see the seam in the hallway at all (my biggest issue) and he fixed all the other problems as well!! He was polite and pleasant and cleaned all the mess he made. I was so happy that I gave him the $20.00 tip that I didn't give the original installer!!! I also called the installation manager back and thanked him for his help and let him know how happy I am!!!
I would use G Fried carpet again, because even though I had a bad experience initially, they do stand behind their work and I felt like my business really mattered to them.
Happy Ending!!!!![]()
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I posted last week about the crappy job the carpet installer did on my new living room and hallway carpet (not to mention the nasty attitude). The installation manager came and agreed and said he would send someone today to fix it to my satisfaction.
The serviceman came at 8:15 this morning and was here til almost 10. He corrected everything and the carpet looks terrific!!
I would use G Fried carpet again, because even though I had a bad experience initially, they do stand behind their work and I felt like my business really mattered to them.
Happy Ending!!!!
