Vendor Rant!
Hey girls!! I know haven't posted a ton on here, but we got married two weeks ago (8/19) at Lombardi's on the Sound! We had such an incredible wedding and I will be posting a review as soon as things settle down a little bit to give praise to all the *amazing* vendors we chose! (which 99% of them were just that - AMAZING!) The only thing I felt like I had to post was this little rant about the limo company we chose, so that none of you girls make the same mistake as us.
Lombardi's put Gold Star on their preferred vendor list - and they gave us a good price. We really researched most of our vendors, and after not being able to find any reviews on Gold Star we were a little hesitant, but their management assured us that they 'transported the Lombardi's themselves!' so we figured, why not, right? OK, fast forward to the day of...
We get into the limo and it is HOT! No AC just hot air blowing in our faces. We were all really excited so maybe we didn't notice just how bad it was at first. Towards the end of our 45 minute drive we started asking our driver to turn up the AC because we felt like we were melting, and he told us it was up all the way.
We finally got to pictures and spend a few hours in the hot sun and were ready to get into the limo to head over to the wedding, hoping that the AC had kicked in and that we would get into a nice cool limo to drive over to Lombardi's. Unfortunately, it had gotten even hotter. The fans were turned up all the way, but we suffered sweating all of our makeup off in our hot dresses & gowns all the way to the wedding.
One of my bridesmaids even GOT SICK from the heat and threw up in the limo :(
Our driver Nick was great the whole time and kept stopping to come back and help us with the AC,but it just wasn't working! He tried everything he could and we eventually just rode to the wedding with the windows down.
As if this experience wasn't bad enough, my parents called the company the day after to try to resolve the issue and they refused to do anything to help. They gave excuses that it must have been our fault because we didn't know how to operate it or it was our drivers fault because he couldn't operate it. When my parents explained that their driver is a reflection on them, they told him no problem that they would take the driver's pay for the day and refund my parents what they would have paid him, which was only $100! How disgusting is that? We told them that Nick was more than helpful but they insisted it must have been his fault so they would not pay him for his very long days work.
We told them many times that we would post a negative review on here, and they were not willing to work with us at all and now my parents are forced to take them to small claims court!
Ladies save yourself trouble and do not use this company!
So sorry for the long and negative review - I felt like we needed to voice what happened! I promise many, many positive comments will be up very soon for our other vendors (Lombardi's on the Sound, Tracey Elizabeth Photography, LI Sound, Roots Florist, Fairy Tale Events, and many more) they were all incredible!
Lombardi's put Gold Star on their preferred vendor list - and they gave us a good price. We really researched most of our vendors, and after not being able to find any reviews on Gold Star we were a little hesitant, but their management assured us that they 'transported the Lombardi's themselves!' so we figured, why not, right? OK, fast forward to the day of...
We get into the limo and it is HOT! No AC just hot air blowing in our faces. We were all really excited so maybe we didn't notice just how bad it was at first. Towards the end of our 45 minute drive we started asking our driver to turn up the AC because we felt like we were melting, and he told us it was up all the way.
We finally got to pictures and spend a few hours in the hot sun and were ready to get into the limo to head over to the wedding, hoping that the AC had kicked in and that we would get into a nice cool limo to drive over to Lombardi's. Unfortunately, it had gotten even hotter. The fans were turned up all the way, but we suffered sweating all of our makeup off in our hot dresses & gowns all the way to the wedding.
One of my bridesmaids even GOT SICK from the heat and threw up in the limo :(
Our driver Nick was great the whole time and kept stopping to come back and help us with the AC,but it just wasn't working! He tried everything he could and we eventually just rode to the wedding with the windows down.
As if this experience wasn't bad enough, my parents called the company the day after to try to resolve the issue and they refused to do anything to help. They gave excuses that it must have been our fault because we didn't know how to operate it or it was our drivers fault because he couldn't operate it. When my parents explained that their driver is a reflection on them, they told him no problem that they would take the driver's pay for the day and refund my parents what they would have paid him, which was only $100! How disgusting is that? We told them that Nick was more than helpful but they insisted it must have been his fault so they would not pay him for his very long days work.
We told them many times that we would post a negative review on here, and they were not willing to work with us at all and now my parents are forced to take them to small claims court!
Ladies save yourself trouble and do not use this company!
So sorry for the long and negative review - I felt like we needed to voice what happened! I promise many, many positive comments will be up very soon for our other vendors (Lombardi's on the Sound, Tracey Elizabeth Photography, LI Sound, Roots Florist, Fairy Tale Events, and many more) they were all incredible!
