Vendor RANT - Burton's Bridal

As some of you know, we ordered Bill Levkoff BM and MOH gowns from Burton's Bridal back in July. At that time, we were told that the dresses would be in by the beginning of January. When January came and we hadn't heard anything, my MOH called them to check on the status and was told that they would be in by the end of January. And Burton's never called, so my MOH called again and was told they'd be in the first week of February. And still, Burton's never called, so my MOH called again and was told last week that they'd be in now. But, of course, they aren't in...and it's 18 days until my wedding! At least 2 of my girls are going to need alterations and so of course we are all panicking.

I feel like Burton's lied to us from day one and either forgot to order the dress until the last minute or the dresses were delayed because they're coming from China and Chinese New Year sets the wedding business back there and causes delays--but if that is the case, Burton's should have known this and anticipated a delay and ordered the dresses earlier. We paid for the dresses more than 6 months ago after all! This is complete negligence on Burton's part--and the owner doesn't seem to care at all. I am so upset that 2.5 weeks before my wedding I should have to go through this because of someone else's lack of professionalism and utter carelessness. She didn't even apologize!

Anyhow, I just had to share this with you girls because I would never want this to happen to anyone else. I know I have said good things about Burton's before, because they were nice to us when we ordered the dresses. And they did have the best price for the Bill Levkoff dresses. But, once they got our money, they seemed to throw all concern and customer service out the window.

The hassle and stress has not been worth saving a few dollars. So, if you have to get your dresses there, I would advise you to consider lying about your wedding date so you can ensure you'll receive the dresses on time. Or, better yet, get a guarantee in writing--I sure wish I had!

Last week, they said the dresses would be in on Monday. When I spoke with the owner yesterday, she said they'll be in this Thursday and the girls can have their first fitting Saturday. She promised the alterations would be done by next Wednesday (and my wedding is a week later, so if the alterations aren't right, they'll have a few days to fix them) but I have no confidence in that because she's proven herself to be a liar.

I got my dress at David's Bridal and, even though I read mixed reviews about them, I've had no issues at all. When my dress came in with a stain on it, the manager apologized profusely and assured me that she'd do whatever it took to get the replacement ASAP and that it would be perfect--and it was. I ordered my dress days after the BM dresses were ordered from Burton's and my dress was ready weeks later. DB delivered, and they were the ones I'd been worried about.