I ordered a custom ribbon headband, bracelet, and pair of earrings from Thomas Knoell back in February... with a pick-up date of June 1st... Plenty of time (or so one would think)
I called today and they told me production has been pushed back and they won't be ready for a couple of weeks!!!!!! REALLLY????
Do I have a right to be upset?? I want to get my hair trials done already!! Is 5 months not enough time??
DCgirl82
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Re: Very disappointed in jewelry designer...
I would be pissed!!!!!! They should have contacted YOU to tell you that there was a backup!!!! That's not good customer service like really when were they going to tell you this?!?!?! I would call ask for a supervisor and tell them that you need these things immediately for trials!!!!!!!! and if they cant work that out tell them you want an effin discount!!!!
IrishAli
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Re: Very disappointed in jewelry designer...
Those are not inexpensive pieces....they should have told you
Not good customer service at all
Kelli218
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Re: Very disappointed in jewelry designer...
I am seriously PISSED!!!! I paid A LOT of money for these items and they should be finished!!!! 5 months is PLENTY of time!!
DCgirl82
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Re: Very disappointed in jewelry designer...
Posted by Kelli218
I am seriously PISSED!!!! I paid A LOT of money for these items and they should be finished!!!! 5 months is PLENTY of time!!
Totally agree!!! Call and complain! GO BRIDEZILLA ON THEIR A$$ES!!!! No but really I would speak to management or write a complaint letter. Its totally unprofessional to give you a pick up date then not even call to say their is a backup with your WEDDING items!!! You need them!!!!!!!!!!!!!!!!!
LKatz1029
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Re: Very disappointed in jewelry designer...
complainnnnnnnnnnnn!!!!!!! ughhhhhhhhhhhhhh
Kelli218
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Re: Very disappointed in jewelry designer...
I just e-mailed them personally so my complaint is in writing!!! I am really so disappointed because I love their pieces and worked with Thomas personally!! He was so nice and easy to work with.... and I normally NEVER complain.... but this is NOT cool!!
leesah85
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Re: Very disappointed in jewelry designer...
Posted by Kelli218
I am seriously PISSED!!!! I paid A LOT of money for these items and they should be finished!!!! 5 months is PLENTY of time!!
yeah, that's ridiculous - i would flip out a bit on them
MNM0805
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Re: Very disappointed in jewelry designer...
That is crazy! I would definitely complain to management. Go Bridezilla! I find, that sometimes works in these situations. Also, I would tell them this experience with them will get them negative PR since you are a member of a popular wedding site!
rosatemp
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Re: Very disappointed in jewelry designer...
i would be pist...its unreal how some of these people run a business...they should have told you..i would try and maybe get some money back for your troubles
Kelli218
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Re: Very disappointed in jewelry designer...
I just received an e-mail back saying it would be ready for pick-up Saturday....
and a BS explanation about how their venders were running behind so it delays their production...
Sorry but when you order something January 18th and it's June 8th... (Almost 6 months!!!!!) there are just NO excuses!!!!
