WeddingFavorites.com VENT:
I'm so upset to have to report this because I was so excited about what I purchased from their site but they are either really unorganized OR completely ripping me off...
I ordered placecards for my e-party (in the shapes of pears, so cute) and personalized stickers with our name, thank-you, and the date of the party. They sent me an e-mail confimation like usual with internet orders. The site seemed really reputable by the way it looks.
I go on the site about a week later to check the status and put in the order number. It said it was still being processed. ?? So I thought that was strange and gave them a call. They proceed to tell me (and it states on the site as well) that if you placed your order after April 19, 2006 it will be on 'hiatus' until they are done moving their wearhouse... I mean, what?! It said until further notice but the strangest part is: I placed my order well before then!! So when I explained this to them they said they are just the answering service and can't give me any answers, I also tried emailing customer help on their site. I have been calling everyday since Monday and no one has gotten back to me and if you tell them this on the phone they just put you on hold until you give up and hang up... OR they say there is nothing they can do and they'll have someone call but they never do!!![]()
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What if my party was in May?!! I mean, thank God I did this early. The order total was well over $150 (I have a lot of guests and they were pricey to begin with but I fell in love with the style of the placecards and the monogrammed stickers).
SORRY this is so long but I'm so upset. What do I do?? Is there any recourse? Should I give up and cancel my order?? I mean, I haven't been able to find the SAME place cards that I love so much on any other sites... ladies, advice or just a 'that $ucks' would really help right now!!![]()
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I ordered placecards for my e-party (in the shapes of pears, so cute) and personalized stickers with our name, thank-you, and the date of the party. They sent me an e-mail confimation like usual with internet orders. The site seemed really reputable by the way it looks.
I go on the site about a week later to check the status and put in the order number. It said it was still being processed. ?? So I thought that was strange and gave them a call. They proceed to tell me (and it states on the site as well) that if you placed your order after April 19, 2006 it will be on 'hiatus' until they are done moving their wearhouse... I mean, what?! It said until further notice but the strangest part is: I placed my order well before then!! So when I explained this to them they said they are just the answering service and can't give me any answers, I also tried emailing customer help on their site. I have been calling everyday since Monday and no one has gotten back to me and if you tell them this on the phone they just put you on hold until you give up and hang up... OR they say there is nothing they can do and they'll have someone call but they never do!!
What if my party was in May?!! I mean, thank God I did this early. The order total was well over $150 (I have a lot of guests and they were pricey to begin with but I fell in love with the style of the placecards and the monogrammed stickers).
SORRY this is so long but I'm so upset. What do I do?? Is there any recourse? Should I give up and cancel my order?? I mean, I haven't been able to find the SAME place cards that I love so much on any other sites... ladies, advice or just a 'that $ucks' would really help right now!!
