Worst service at STEFANS FLORIST-UPDATE

So I was working with someone at Stefans and had a good relationship and I really liked the guy. My FH and I went to see a sample and I liked it but I wanted the flowers to be more 'full,' so I expressed that. I wanted it in the contract so I can feel comfortable that we will be getting something beautiful for the wedding and we are about to put the deposit down.

But when I called the Florist back to just re-iterate that I wanted more flowers, he said that it was out of my 'budget' and that he 'can't make me happy,' and to go elsewhere. So when I was trying to 'appease' him, I said, 'Well I want to work with you and try to make it happy for both of us,' so I asked him how much it would be and he said it was 'MORE than my BUDGET,' and didn't even try to work with me to find a less expensive flower, or any alternatives. It seemed like such a shock to me when he said to me, 'it's better you find someone else!' And then he hung-up!!!

I was so upset after that because I thought he was a nice person and I really wanted to make it happen. I DID NOT think I was being unreasonable. I read that so many girls on Liweddings, always have a back and forth with the florist to ultimately get 'exactly; what you want. I felt like I did something wrong but in the end I became more pissed that their service was horrible. Even if I was being too demanding, as a vendor, you should NOT hang up on your customer. What makes it worse is that I basically have to go with them or another florist (ONLY 2 contracted with my RH), so I feel sooo stuck and frustrated. The other place quoted me an obscene amount and now I'm probably stuck with that one or making my own flowers....I'm just really upset right now. Most of all I'm upset with my RH for giving me no options to go with. I don't think I should have to feel this way, especially if I'm shelling out $$$. Maybe my account wasn't big enough for them to find important, but I just couldn't believe that they acted that way. It was like a total 180 from the person I had been talking to before.

I don't know how to feel right now.l I guess I'm back to square one. I think I'm just going to make my own flowers at this point!!! Anyone has ever had such customer service issues????Am I being unreasonable> I'm a nice person. I don't think I was yelling or confronting him. I just wanted my vision to come to life!

I would take this information right back to the hall that's requiring that you use 1 of 2 florists.......see if they are willing to call over there for you and get things straightened out.

OR

you could try and get someone else at that particular florist.

Sorry they were so mean to you!

I was just so shocked with the customer service. it would be different if I was being unreasonable. I really was trying to compromise and try to work it out. It seemed so strange that he took it so personally, as if I didn't like his work. And even if he was upset about me, you gotta try to work it out. It seemed so bizarre because I did like him....

But now I'm more upset with the RH....for putting me in this position!!!

I think you should definately call the reception hall and explain to them what happened and see if they will allow you to work with a different florist since you having horrible customer service with one of their recommendations.

oww look ur my date twin.

I know the rececption hall, and i doubt they will budge, but you can certainly try! Don't you just need to pay a fee to bring in another florist?

And as for Stefans, I used them, and I do NOT recommend them. My flowers were fine (not great), but their customer service was horrible. The owner (who I was working with) showed up at my RH on my wedding day and was totally in the way and rude. Read my review for details.

I would not want to use a vendor who spoke to me that way and treated me like that, but you are kind of stuck, so you might have no choice. The thing I can say about Stefans is that my CPs looked just like my sample - he doesn't give you a really full sample and then the day of something much less (like many other florists do).

Good luck!

This whole florist thing is such a BIG TURN-OFF. Honestly I LOVE flowers and was soo excited to help plan, I didn't realize that this would just make me not look forward at ALL. I almost don't even want flowers anymore!!!!

I keep thinking, 'did i do anything wrong to upset the guy?' ANd in the end, it's not me, it's really HIM. As a vendor, he should be trying to help me, not make my situation worse. EVEn if he was having a bad day, he should not be taking it on me.

ANd the thought of if the RH comes back and tells me to work with them makes my stomach turn. I don't want to even step foot into that place again. THe thought of the RH supporting someone with a business practice like that just makes me feel leary and not so excited about my wedding.

I'm seriously still very very upset.

Let your RH know the type of service you are getting at Stepans and request (insist) that they let you use an outside vendor. Most vendors have their own liability insurance, so that is not an issue with the RH. Most likely kickbacks.

If RH does not bend, then speak with the manager/owner at Stephans, explain what happened and request a review of your budget and what your new ideas would cost. Ask for another floral designer to work with also.

No one deserves to be treated rudely.

That is terrible that the florist was so rude to you!

Everyone has already said this, but definitely call your RH and tell them what an awful experience you've had with their recommended/required vendors. I'm sure they don't want you to be unhappy with the people that they sent you to and maybe will be will to make an exception to their rule.

Thanks all so much for your support.!!!

Update: RH called back FH and they talked about it. FH said we won't be going back to Stefans..so that doesn't leave us much option..

I'll see what the RH comes back with....and update you all.....

Looking at Florists was initially the most fun thing and now I'm dreading it so much....It ***** that vendors can make you so unhappy.

So I spoke to the RH and they didn't make me feel better. They said I was the demanding one, saying that I asked for TOO many sample centerpieces. First of all when we went the 1st time, it was not our vision of what we wanted. So the person offered to make a 2nd one. He did not say in the 2nd meeting that I cannot have a 2nd sample. He seemed fine about it.

If I expressed that I wanted some slight changes in the final centerpiece, what is wrong with that? If I couldnt have another sample, express it like a normal professional person. There is no need to hang up on me and be rude. Anyways I know the RH is on their side saying that 'THEY ARE SO NICE and this RARELY HAPPENS' Yeah right. So I retorted 'Well I'm a nice PERSON and I don't deserve to be treated this way. I work in a professional field and IVE NEVER hung UP on a customer IN MY LIFE.'

So the funny thing is the RH had the nerve to say to me, ' The owner of Stefans doesn't want to work with ME.' HAHHAAH. that is the funniest thing I heard all day. I said to him, 'Sorry but you think I want to work with THEM?'

I honestly think it's cuz my account isn't worth it to them, so it's easy for them to drop me. I told the RH that I'm not happy and that I was excited at the florist thing, and now i'm just upset and stressed out by it...and it shouldn't be this way if I CAN USE MY OWN VENDOR!!!

I really felt like crying cuz I'm so frustrated...and the worst was they made me feel worse like it was MY fault.

Oooooh I feel so bad and mad for you!

I can't believe you are only allowed to use their vendors And that Stefan's had the nerve pull that crap on you is beyond unprofessional.

I'd call them and tell them I am considering cancelling the wedding because of such poor service on both Stefan's and the RH's part. Just threaten them and see if they budge. Tell them that you are fed up and as a bride and paying customer, there is the expectation of top not service on both ends. Then ask to speak to higher up; the more you complain, the more they will get scared and try to appease you.

Thanks all..You've all seriously have been soooo sweet and supportive...:Hugs:...

I think the issue here isn't even about the 'FLOWERS' it's more about character and respect for one another...Flowers is just the secondary player in this issue.

What upsets me is that vendors is trying to take advantage that this is one of the most important days of our lives and banking on the fact that we rely on them...but that doesnt mean you treat ppl like crap!!!!!:

What I found on the BBB:


New York BBB Reliability Report for
STEFAN'S FLORIST

This is NOT a BBB Accredited business


This business has an unsatisfactory record with the BBB
Customer ExperienceBack To Top Based on BBB files, this business has an unsatisfactory record with the Bureau because it failed to respond to one or more complaints.

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.