NWR: FIOS or Time Warner (long sorry...)
So, I currently have time warner cable. They've been good to me thus far but whenever there's an issue, it doesn't get solved. Here's my issue and why I am contemplating switching...
Last week, I went and got a HD box for DH's game room (as a surprise). I set everything up and hooked the cable in and it worked!! However, I had limited internet access. This is because the cable modem is in his game room, accessing the only cable port in the room. So I get a splitter so I can regain my internet speed. Well, that situation made me lose my phone connection. So I go to TWC and they told me that either the splitter or the cable modem box was really weak. They gave me a new splitter and told me to call if nothing changed. Nothing changed...fast forward to today. I contact TWC via internet chat and explain my problem. Their solution, put a new cable port in a different room and the cable modem should be fine. Ok good solution (I guess). It will cost me an additional $80 to fix their mistake. I told them no way. Money is tight. Maybe I'm wrong (I probably am) but why should I pay them to fix their problem??? I didn't ask for a weak modem, they provided that.![]()
I want to stay a loyal customer, but FIOS is looking better every day...
So what are the pros of FIOS??? Should I switch?? Should I let this situation go?? HELP!
Last week, I went and got a HD box for DH's game room (as a surprise). I set everything up and hooked the cable in and it worked!! However, I had limited internet access. This is because the cable modem is in his game room, accessing the only cable port in the room. So I get a splitter so I can regain my internet speed. Well, that situation made me lose my phone connection. So I go to TWC and they told me that either the splitter or the cable modem box was really weak. They gave me a new splitter and told me to call if nothing changed. Nothing changed...fast forward to today. I contact TWC via internet chat and explain my problem. Their solution, put a new cable port in a different room and the cable modem should be fine. Ok good solution (I guess). It will cost me an additional $80 to fix their mistake. I told them no way. Money is tight. Maybe I'm wrong (I probably am) but why should I pay them to fix their problem??? I didn't ask for a weak modem, they provided that.
I want to stay a loyal customer, but FIOS is looking better every day...
So what are the pros of FIOS??? Should I switch?? Should I let this situation go?? HELP!
