VENT!!! Target Gift Registry

MissAngel Posted: Aug 27, 2007 01:25 PM

VENT!!! Target Gift Registry

Hi ladies! I'd just like to throw a BIG warning out there for anyone considering registering at Target...

My shower was back on the 11th and I received 2 each of 3 items that I registered for at Target (none of the items are marked as purchased twice on my reg even though the buyers said they told them specifically that it was a reg purchase). So I went to the Bay Shore store to try and exchange them for some other leftover items on my registry & the customer service girl was VERY rude to me because 'how could I even try to come in to try to exchange stuff without any gift receipts!?!' I remained calm & nice and she finally cracked and gave me a card so that I could call Target Corp's Guest Relations Dept. directly (she finally admitted that they apparently make some exceptions to their return policy on occasion). Fine, they apparently have a MUCH stricter recturn policy than BBB does, so I tried to comply. Some of the stuff was shipped in from out of state and/or from older relatives, but I did as I should & asked my fam/friends for the receipts but NONE of them still had them. So today I call Target Corp. & nicely explain how there were dupe purchases, how the reg was never updated and how I now have $150 in items I can't use. Their answer? TOUGH!!!! They won't do ANYTHING to help me out even though it's partially their fault (I'll admit that my friends/fam should have kept their receipts). All I was asking for was an even exchange, but all they kept saying was 'I understand, but we can't do ANYTHING' over & over again

So my warning is: beware - their return policy is AWFUL!!! If for some reason you get dupes & your grandma & great aunts didn't hold onto their gift receipts you are SOL

soon2BMrsDee Posted: Aug 27, 2007 01:28 PM

Re: VENT!!! Target Gift Registry

Oh my goodness!!! I am so sorry this is happening to you!!

I can't believe they won't even give you store credit... that' ridiculous!

SB7308 Posted: Aug 27, 2007 01:29 PM

Re: VENT!!! Target Gift Registry

wow that is messed up!! I would keep trying and get to the highest person and explain again. Keep trying and be firm with them.

soon2BMrsDee Posted: Aug 27, 2007 01:29 PM

Re: VENT!!! Target Gift Registry

I would definitely post this in 08/09 brides forums so they see it there too!

JennysMOH Posted: Aug 27, 2007 01:29 PM

Re: VENT!!! Target Gift Registry

I thought that they supposedly can check stuff through the credit card that was used. Anyone that gave you a gift near by to test this?

elainav Posted: Aug 27, 2007 01:30 PM

Re: VENT!!! Target Gift Registry

THIS IS AWFUL!!! I get so frustrated when dealing with situations like this. Silly question but did you ask to speak with the supervisor on the phone? Typically, the first (and yes, sometimes second) person you speak with doesn't have the authority to help. Another thing would be to go back to the store that you registered and DEMAND to speak with the store manager. Explain that it is their fault for not updating the registry, that your relatives had to go through the humiliation of giving you duplicate gifts and now you should not be stuck with them! Trust me, if you put up enough of an argument, they will give in. I have had to deal with them before and in the end, they gave in at the store.

MissAngel Posted: Aug 27, 2007 01:30 PM

Re: VENT!!! Target Gift Registry

Thanks...I'm going to ask my FH to call them tomorrow. He can be a lot more.........'firm' than I can be when the situation calls for it

MissAngel Posted: Aug 27, 2007 01:32 PM

Re: VENT!!! Target Gift Registry

Posted by soon2BMrsDee

I would definitely post this in 08/09 brides forums so they see it there too!

GREAT idea - I'll do it. Thanks!

MissAngel Posted: Aug 27, 2007 01:35 PM

Re: VENT!!! Target Gift Registry

Posted by elainav

THIS IS AWFUL!!! I get so frustrated when dealing with situations like this. Silly question but did you ask to speak with the supervisor on the phone? Typically, the first (and yes, sometimes second) person you speak with doesn't have the authority to help. Another thing would be to go back to the store that you registered and DEMAND to speak with the store manager. Explain that it is their fault for not updating the registry, that your relatives had to go through the humiliation of giving you duplicate gifts and now you should not be stuck with them! Trust me, if you put up enough of an argument, they will give in. I have had to deal with them before and in the end, they gave in at the store.

At the store? Really? Excellent - thanks for the tip! I'll make him come with me this weekend then. The girl I spoke with there the other day was WICKED NASTY, but she looked like a young kid who doesn't give a damn...perhaps speaking with the store manager would work....I hope!

I actually wound up speaking with a supervisor when I called today, but I'll make sure he does too when he calls...

karabara Posted: Aug 27, 2007 01:39 PM

Re: VENT!!! Target Gift Registry

if that doesn't work, find the district manager and/or the regional manager. that is horrible!!!! good luck!!!!!

Nina_m74 Posted: Aug 27, 2007 01:41 PM

Re: VENT!!! Target Gift Registry

Have you tried going to another target store?

After Christmas we had 3 duplicates of a movie and brought them into Target without a receipt, they let us exchange them for something in the same department, so we swapped them for movies and blank CDs. Maybe some stores are more lenient than others?

I would be really upset by how the associate treated you, regardless of the policy, there is no reason to be snotty to a customer, I am sorry you had to deal with that and I would certainly tell the store manager how you were treated.

I hope it gets worked out in your favor.

mcclj74 Posted: Aug 27, 2007 01:42 PM

Re: VENT!!! Target Gift Registry

that is horrible! thanks for the warngin

luna bride x Posted: Aug 27, 2007 01:44 PM

Re: VENT!!! Target Gift Registry

that's such crap. i had a big problem with them too when it comes to returning.. i received a golf club set as a gift and i don't golf.. so i tried to return it and they told me i can get something of the same value from the sporting dept.. i was like WHAT??? tell me what other sports equipment costs $200... a gold plated basketball??? then they told me never mind i had to have the receipt or get the credit card of the person who bought it. yeah OK. they stink with returns.. although it is my favorite store to shop at lol

MikeandJess Posted: Aug 27, 2007 01:45 PM

Re: VENT!!! Target Gift Registry

You should call 7 on your side, they love stories like this!

SuzArtie69 Posted: Aug 27, 2007 02:07 PM

Re: VENT!!! Target Gift Registry

Wow that ***** big time!!! I can't believe they won't budge, it's their fault. Well I did register there and I'm hoping I don't have the same thing.

Thanks for the heads up, and keep trying. You could destroy their reputation though and they wouldn't like that at all.

cuteauburnininny Posted: Aug 27, 2007 03:13 PM

Re: VENT!!! Target Gift Registry

i had problems wit my registry from them as well.notyhing i got was taken off but there are things taken off i didn;t get at my shower. i never went back yet and tried returning 3 things i want to return.

id you try to go to another target.you never know.

at bbb i got money back and my friend exchanhed her things off her regisrty at bbb they told her store credit only. we went to diffrent bbb for returns so you never know.

DeannaNDave07 Posted: Aug 27, 2007 03:49 PM

Re: VENT!!! Target Gift Registry

that is total BS. i would have went off on these people. i had such problems there returning something also. and it was a no big deal exchange.

hang in there , corporate office should definetly do something

DrWho Posted: Aug 27, 2007 03:56 PM

Re: VENT!!! Target Gift Registry

Posted by elainav

THIS IS AWFUL!!! I get so frustrated when dealing with situations like this. Silly question but did you ask to speak with the supervisor on the phone? Typically, the first (and yes, sometimes second) person you speak with doesn't have the authority to help. Another thing would be to go back to the store that you registered and DEMAND to speak with the store manager. Explain that it is their fault for not updating the registry, that your relatives had to go through the humiliation of giving you duplicate gifts and now you should not be stuck with them! Trust me, if you put up enough of an argument, they will give in. I have had to deal with them before and in the end, they gave in at the store.

I had the EXACT SAME problem. Apparently, their cashiers are morons. I explained calmly, then less calmly, then for a third and fourth time, in the store and on the phone. I called the number they give you. The response I got???

'No one in the entire company has the authority to take your returns.'

So, in the past month, I have singlehandedly cost them 3 registries. That's a minimum of $5000. And I will continue to do so.

jessicarachel06 Posted: Aug 27, 2007 03:57 PM

Re: VENT!!! Target Gift Registry

I just returned something yesterday to Target from my registry w/o a gift receipt. I had to print up the registry from their computer and she was able to return them for the price my guest paid, by using the registry. See if they can do that! i'm so sorry they gave you a hard time! Good luck!