I LOVE SEPHORA
Ok so I need to make a mini ave. I know alot of ladies use SEPHORA and I always do as well because I love their exchange/return policy. Its great for the indecisive and clears up my makeup draw lol.
BUT yesterday at the one near my job, the kid who rang me up and I do mean KID, was sooo nasty to me out of the blue. ( My mom says its going to eb a full moon lol)
He was looking up my beauty insider card. He couldn't find it even though I gave him my birthday as well as email, first and last name.
Him: (Snotty) 'Ypu're not in here.'
Me: 'Yes I am. Did you look by birthdate.'
Him: (rollign his eyes now): 'You're NOT in my system.'
Me: (annoyed now): 'That's impossible. I have been a Beauty Insider since you uys started the program. Please check it again.'
Him: 'Its SO possible. You don't know hat you're talkign about.'
At this point another associate stepped in and she looked anf found it. She had the nerve to tell me I should give my birthday instead and I waslike 'Um I GAVE IT to him.'
Needless to say I was really pissed because I was dropping alot of $$ and I didnt even get everythign i needed because they were out. So I went to the one on 43 and Tomes Square and they were really pleasant and I explained to the girl ringing me up what had happened and she told me to go to corporate and write a letter because Sephora didn't allow that kind of attitude at all.
I almost did too because i was POed, but I checked myself because I used to work retail and have been a manager and had complaints against employess made that broadsided me so I wanted to give the manager a heads up.
So I called, asked fora manager and let me just say, love thatbwoman.
A few weeks ago I spoke about how crappy customer service seems to be in stores lately..this girl was on point.
Long story short she knew who I emant when i descrbed him, promised to speak to him, apologized a million times on behalf of her and her store and took my information to send me a giftcard with a pretty nice amount on it, for the trouble with Sephora's apologies.
I did tell her she didnt need to give me the giftcard but she insisted and I have to say, even if she hadn't sent the giftcard, the fact that she offered and knew exactly how to handle a violtile client situation, impressed me. she realized it was more important to pacify the client because one pissed off client can =pissed off corporate and bad sales etc.
She even offered to call me back after she spoke to him and I told her it wans't necessary, I just wanted her to know so I wasn't that @ss who broadsides the manager who may simply not know what her employees are doign when her back is turned.
I am still writing a letter to corporate, but now its a letter praising their choice of her as a manager.
So long story FINALLY done lol, I recomend Sephora now more than ever because they have great polices and are just professional. Go Sephora!
BUT yesterday at the one near my job, the kid who rang me up and I do mean KID, was sooo nasty to me out of the blue. ( My mom says its going to eb a full moon lol)
He was looking up my beauty insider card. He couldn't find it even though I gave him my birthday as well as email, first and last name.
Him: (Snotty) 'Ypu're not in here.'
Me: 'Yes I am. Did you look by birthdate.'
Him: (rollign his eyes now): 'You're NOT in my system.'
Me: (annoyed now): 'That's impossible. I have been a Beauty Insider since you uys started the program. Please check it again.'
Him: 'Its SO possible. You don't know hat you're talkign about.'
At this point another associate stepped in and she looked anf found it. She had the nerve to tell me I should give my birthday instead and I waslike 'Um I GAVE IT to him.'
Needless to say I was really pissed because I was dropping alot of $$ and I didnt even get everythign i needed because they were out. So I went to the one on 43 and Tomes Square and they were really pleasant and I explained to the girl ringing me up what had happened and she told me to go to corporate and write a letter because Sephora didn't allow that kind of attitude at all.
I almost did too because i was POed, but I checked myself because I used to work retail and have been a manager and had complaints against employess made that broadsided me so I wanted to give the manager a heads up.
So I called, asked fora manager and let me just say, love thatbwoman.
A few weeks ago I spoke about how crappy customer service seems to be in stores lately..this girl was on point.
Long story short she knew who I emant when i descrbed him, promised to speak to him, apologized a million times on behalf of her and her store and took my information to send me a giftcard with a pretty nice amount on it, for the trouble with Sephora's apologies.
I did tell her she didnt need to give me the giftcard but she insisted and I have to say, even if she hadn't sent the giftcard, the fact that she offered and knew exactly how to handle a violtile client situation, impressed me. she realized it was more important to pacify the client because one pissed off client can =pissed off corporate and bad sales etc.
She even offered to call me back after she spoke to him and I told her it wans't necessary, I just wanted her to know so I wasn't that @ss who broadsides the manager who may simply not know what her employees are doign when her back is turned.
I am still writing a letter to corporate, but now its a letter praising their choice of her as a manager.
So long story FINALLY done lol, I recomend Sephora now more than ever because they have great polices and are just professional. Go Sephora!
