Hi, girls. I don't know if this is common knowledge or not, but I didn't know about this until today, so I thought I would pass on the information.
You can get replacements of your Lenox products at 1/2 the regular retail price plus shipping, handling, and local sales tax if you break it. The catch is that you have to mail the broken pieces back to them, but for the first time if you don't have the broken pieces, you can definitely just say that you didn't know about this program and you didn't save the pieces. I'm using this to replace one broken champagne flute.