MAJOR VENT

I AM SO P-O'D RIGHT NOW IT ISN'T FUNNY!!!!!! I brought in 3 rolls of film to be developed at Genovese and when I went to pick them up last night, I only got back 2 and was told that the 3rd 'had nothing on it' and I told the girl that was impossible. She opens the envelope and says 'oh here's a note for you' and I read it and it says 'this bag was received empty', which means THEY NEVER PUT THE DA** ROLL OF FILM IN THERE IN THE FIRST PLACE!!!! I knew something was wrong because the envelope was totally empty and I have APS film and you get that cartridge back because that is the negatives.

Now to make matters worse, this roll happens to be the roll from my friend's wedding up in Saratoga!! HOW THE HE!! DO I REPLACE THAT?????? OOOOOOOOO, I AM SEETHING RIGHT NOW BECAUSE I JUST GOT OFF THE PHONE WITH THE INCOMPETENT NIMCOMPOOPS WHO WORK THERE (not to mention who live in that neighborhood, which is another rant of mine). The girl goes 'oh the manager isn't in today' and I said 'oh really, that's funny because I was told she would be calling me today' and then she goes 'are you Debbie' and then said hold on and came back w/all this info, so that witchy manager is there, she didn't want to talk to me. It's a good thing I have laryngitis because if I didn't, you'd be hearing me out in Montauk right now!!!!!

The idiots want me to give them a 'detailed description' of what the pictures were!! WHAT???? What happens if I didn't write down on the cartridge what they were of? How would I know? How stupid can you be??????

I walked out of there last night so mad and when I told Joe that it's the idiots that live in this neighborhood he got all defensive about his 'hood'. Spare me please, the truth is the truth and the truth is they are incompetent morons!!!!

SOO Sorry to hear that! How terrible!! Can I make a suggestion? I used to work for Eckerd (they own Genovese) and I think you should call the District Manager and complain. Having worked at the district office, I can tell you that they will usually compensate customer complaints and your situation is WAY more than that!! Especially the fact that the Store Manager did not even call you!!!!! The District Mgr's picture is usually posted above the registers along with their phone #. Not that any of this could ever bring back your beloved pics, but you should Totally go after them for their incompetence and get yourself some satisfaction!! I hope this helps, feel better!

I am sorry to hear that. Def fight for some kind of compensation.

I usually send my disposable or 35mm film to snapfish.com.

I am so sorry this happened!!!!!!!!!!! Then lack of customer SERVICE makes it even more infuriating!!

I hope the district manager is able to give you some satisfaction!

Sorry debbie..
Who did they send them out to?
Maybe try to contact them..
This has happened to me before as well as costco when I know very well not only had I put the film in but also TAPED it shut..
Hopefully there was somebody else at the wedding that can make some copies for you to have

I'm so sorry, Deb...I totally understand how you feel. I had the same thing happen to me a couple years ago - I had Genovese lose an entire roll of film from my cousin's bridal shower. AND, they gave me the same excuse (nothing on the roll!) W T F???

My advise (I'm sorry...I know this doesn't help you get your pictures back) is to STOP developing your film at pharamacy stores. I did....now, I just take my pics to the photo place and I haven't had a problem yet. It's a little more $$, but worth it not to lose precious memories b/c of people who are only handling film b/c of a Kodak partnership agreement with the store, rather than b/c it's what they do for a living.

Good luck with getting some compensation!

OMG, my mom had the same problem with Genovese.They lost my bridal shower photos.
Every person at the photo counter at Genovese had a different story as to what happened to the photos.

Deb ... I had this problem at Costco a few years ago ... they were vacation pics. How frustrating .. and its always the PROCESSOR'S FAULT!!

since then, I will NEVER send my pics out to be developed if they are that impt. I pay through the nose, sometimes, but its worth it not to have this happpen again!

I hope by some miracle they are found & returned to you.

Thanks guys!! I will NEVER bring another roll of film to that Genovese or any other store in Maspeth, ever again!! Back to my neighborhood, Astoria, where I've never had a problem before!!

The stupid girl told me that I have to wait at least a week before they get back to me so that they can 'look' for the pictures. Try looking on the floor or in those bins and you'll probably find it. I'll give them one week and if I don't hear back from them, WATCH OUT for my Italian/Irish temper!!!

Debbie..

I'm so sorry to hear this...I hope that they do find it...Its so frustrating when people cannot take responsibility!!

Please update us when you find out next week!! and I would also call the district manager AND the HQ

Definitely call the store manager. Memories can't be replaced. I'm sorry this happened!

Thank you my pal!! I told you, it's the neighborhood!! (sshh, don't tell Joe I said that!! )

The same thing happened to FH at Rite Aid. They FINALLY found the pictures after about a week or two. My only is advice is to keep on them, and complain to as many higher-ups as possible.

Good luck