need hugs...video...

I've been really upset about this since we watched it last night. At least we have something, but...

- It shows DH putting the ring on my finger, then it PANS TO THE FLOOR AND SHOWS OUR FEET AND THE AISLE RUNNER for a few seconds as I'm starting to put the ring on DH's finger. I gasped while watching the DVD last night, I was so horrified.
- It jumps from 'Ave Maria' to everyone standing and clapping and DH & I are kissing, completely cutting out 'you may now kiss the bride' or whatever the priest said to prompt the clapping and kissing.
- It missed our 1st cake cutting song.
- Interviews were supposed to be conducted at the head tables (BP and parents). No interviews of my parents. Instead, we have my 14 y/o cousin scowling and pushing the camera away and a words from a friend of FMIL who neither DH nor I knew.
- DH and I danced by ourselves to an entire song somewhere in the middle of the reception. Not even one second of it is on the DVD or raw footage.

Then, we put on the raw footage to see if some of the things that were screwed up/missing in the DVD were there. Nope. In fact, of the six hours our video guy spent with us, we have 2.5 hours of footage -- and that includes an hour-long full Catholic Mass! What was he doing for the 3.5 hours of our reception that were not videotaped??? Where was my DOC to notice that he only taped 1.5 hours worth of the reception???

I had pretty much come to terms with the things that went wrong at the wedding and now it's like opening raw wounds. I'm embarrassed by the video and don't want to show it to anyone.

I am so sorry, I dont even know what to say to make you feel better... here are some hugs for you

I too am so sorry!

Once you get over the sadness and start focusing on the positive (like the fact that you do have a video and some things were captured for posterity) I would ask for a refund, at least partially.

I am sorry.

Is there anyway that you can go back and have them take a different edit...so what I mean is maybe get a little artsy with it and have some images of you dancing with the song that was missed played over the video...maybe even make the entire video a recap. KWIM?

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Posted by Ang&Rich

Is there anyway that you can go back and have them take a different edit...so what I mean is maybe get a little artsy with it and have some images of you dancing with the song that was missed played over the video...maybe even make the entire video a recap. KWIM?

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That's a great idea! We didn't put that song ('Sometimes You Can't Make it on Your Own' by U2) on our video list because we knew it would be played at the reception and would be heard on the video.

Thanks to everyone for the support and suggestions -- please keep the ideas coming!

I am really sorry to hear this. I would check your contract and see if it specified a certain # of hours of videotaped footage and see if you have that or other grounds for getting some of your money back or a re-editing of the video.

If it is any consolation, we didn't book a videographer and we really, really regret it now because we wish we could re-live that day once more. So at least you have some footage to remember the day by and maybe the company will work with you to improve the end product.

oh man i am sooooooooo sorry. i totally don't blame you for being so upset. i'm not sure who you used but maybe, as the others have said, you can take it back to them and ask them what the heck happened.....you deserve an answer. perhaps you can give the raw footage to another videographer to re-edit it--

i hope it works out for you!

I'm really sorry this did not work out for you. How disappointing! Have you called your videographer or the studio to discuss missing moments and poor footage? Though you can't recapture those times, maybe they will at least knock some money off.

Of course they can't get every single moment of the day, but missing the cake cutting is not good--he definitely should have been there for that.

I'm sorry again, and I hope your photos more than make up for the bad video.