Someone hold me back...

Sprint PCS is F*ing with me right now.

Back story. I have it set up so my cell phone bill gets paid automatically from my bank account. Sprint just takes the monthly bill amount from my account. I have never had a problem with this in the MANY years I've had it set up.

A few weeks ago I changed the bank account that the $ should be deducted from. To make the change, it said I had to pay the next bill right then and there (so the change would take effect). Fine. Approved it, it went through.

Fast forward to today, I check my bank account and they deducted the monthly charge AGAIN from my OLD account a few days ago. So I call Sprint. Well the lovely rep informs me that only one payment has posted to my account for the February bill. I say, weird cuz I'm LOOKING AT MY BANK ACCOUNT and see BOTH deductions, one from each account. 'Please hold' is what I keep getting over and over.

So she transferred me to the 'Finance' department to better assist me and that rep said the same thing and wanted to transfer me to Customer Service. UMMMMMM, didn't they just transfer me to you??????????

So I say fine, please transfer me over so I can then ask for a supervisor.

Then I hear .... DIALTONE. They freakin disconnected me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Starting all over now.

I have to tell you that their customer service is the reason I left Sprint. I did not have ONE single good instance with talking to them, either on the phone or in the stores!!!!

I'm so sorry - i can totally relate!!!!!

Yesi, definitely ask for a supervisor from the start-and write down the names of each person you get transferred to.

My ILs left Sprint b/c of their CS too

I hope they fix the problem.

oh my... i really hate people sometimes... hope it works out

Yesi our lives Parallel! I was trying to lower my monthly plan with erizon and after 40 min of holding, they disconnecetd me when she came back on.

I am sorry phone services SUCK! At least we are not dealing with the DMV!

MOTHERF*ERS!!!!!!!!!!!!!!!!!!!!!!!! I called back, they wouldn't give me a supervisor til I told them the problem. Got the supervisor, told her all the details only to be told 'sorry miss, I'm going to have to transfer you to the FINANCE department'... I was like, THEY JUST TOLD ME THEY CAN'T HELP ME!!!

Fine so she transfers me and AGAIN I have to explain the F*************ing issue to the rep before he would get me a supervisor.

I'm still on hold.

I'm even more P.O.d cuz my friends from work were waiting for me in the lunch area to eat. And I'm stuck at my desk and will have to just eat here while working IF/when these Fers resolve this.

UGH! SOOOOOOO frustrating.

OMG sweetie, I totally feel you on this.

I have sprint and I HATE their F*CKING customer service!!!!!!!!!!!


I LOVE my plan but I hate their customer service. They've hung up on me sooooooooooooo many times before, I can't even tell you.

Keep trying though. You'll eventually get what you want and then some. The good part about crappy sprint customer service is that they have idiots working there and I have always gotten free perks thrown in after yelling at them for being morons!

Just last month I got my nights and weekends switched from 7pm to 5pm for free!!! I also got them to give me free text messaging and free picture mail.

Good Luck sweetie!!!

just read you're still on the phone with them. Make sure to get them to throw in some of the perks I just wrote about above. Yell at them and they'll do it!

Good luck!!!

Ugghh! I hated Sprint! I've had Verizon for years and love them....good luck...i feel your pain!!!!

Yesi,
We are sorry that you going through this. Michael used Sprint for a very little bit. He also was not happy with them. That definetly sounds like very bad costumer services. When you get a represiitive who will actually listen and help tell them everything that you went through and if you have names tell them. So something can be done.

Here are some hugs.

~dancer and chef~
charlotte and michael

Thanks everyone!

So I finally spoke to a supervisor who basically said the same thing - they don't see anything on their system for the second payment. I basically just need to fax them my bank statement showing that the payment was made etc. and SUPPOSEDLY someone from the disputes department will resolve this.

I'm not holding my breath.

SO FREAKING FRUSTRATING. Took like what, over an hour on the phone??? I faxed everything over so hopefully it WILL get resolved. They're just pissssssing me off so much.

Thanks for the support!!!

Yesi, can you ask the bank to put a block on the first account so that Sprint won't be able to incorrectly take out payments in the future ?

ugh! i HAAATE phone companies!!! the WORST!! i'm so sorry u're dealing with this - i hope it's resolved soon!

Yesi,
I had Nextel for years and loved them.... then they merged with Sprint and it ******!!!! I had free long distance on my plan but yet I started getting billed for my Mom's new work number. The thing that got me was it actually was a local number but because it was a brand new area code they didn't recognize it. Although it did say the city right next to the number and it is the same city I live in. I shouldn't even have been charged long distance in the first place because it was part of my plan and to top it off it was a local number!!!!
They also charged me for 200 minutes over my plan which I never used!!! I told them to check my account because I have never gone over my minutes in the 5+ years I had been a customer. I got nowhere.... they kept switching me back and forth to different departments and then told me someone would call me back and they never did. Supervisors didn't even help. Needless to say I have since left Sprint!!!!
Good luck and I hope they resolve the issue for you.

OH no!! i HATE FARKING SPRINT!
they blow!
i would be so pissed!