FINALLY! a response (or is it a lecture? or amazon shifting blame...hmm...):
Greetings from Amazon.com.
Please take the time to read this message - it contains important information about your Amazon.com account.
Thank you for contacting us with your concerns regarding your account. After careful review, we believe your account has been accessed and used without your permission. This means that some
unauthorized person has used your email address and Amazon.com password to make purchases using your account - but *not* your credit card. Please note, your Amazon.com account information was
*not* compromised at our site and was *not* accessed improperly as a result of your shopping with us. Somehow, someone obtained your email address and password combination elsewhere and used it here.
We have closed your account effective immediately because of this unauthorized account activity.
It is important to know that Amazon.com accounts can only be accessed by those who know the email address and password
combination used at our site as they are the keys to your account. As mentioned above, it appears someone obtained your email address and password combination elsewhere and used it Amazon.com.
While it is not clear how or where this happened, we do know that many times email address and password combinations are obtained by scam artists who send unsolicited email to unsuspecting users asking
them to 'update' their account information. The email usually contains a link to a website that is controlled by the scam artist asking the user to submit personal information including email address, password, credit card number, etc. Once the information is obtained the scam artist can then gain access to numerous online accounts since most Internet users use the same user name, email address, and password at multiple sites.
In the future, you can protect your Amazon.com password and account by following some of these safety tips:
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1. Choose a good password: Use at least 8 characters and a combination of letters and numbers. Do not use single dictionary words, your name or other personal info that can be easily obtained, or a password that contains part of your email address.
2. Password protection: Avoid using the same password at multiple sites or for your email account. Do not share your password with others. NOTE: Amazon.com employees will never ask for your password.
3. Account protection: Be cautious of unsolicited emails that appear to come from reputable online shops or services that ask you to submit personal information such as credit card number, email address, and password, by clicking on a link and 'signing in'. Before submitting these type of personal details, be sure you are signing into the online shop's genuine site by looking at the Address/Location area of your browser.
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Please note, although someone did have access to your Amazon.com account, they would not have been able to view your full credit card numbers as they are never displayed on our site. However, it is possible your credit card numbers may have been compromised at the time your email address and password were obtained (again, not at
Amazon.com). Therefore, we suggest you carefully review recent credit card statements to check for any unusual activity or misuse.
Please know you will need to open a new account when you place future orders with us. We strongly suggest that you follow the
safety tips listed above for increased password and account
protection.
Please accept our most sincere apologies for any resulting inconveniences, and feel free to contact us if you have any further questions or concerns by writing to
[email protected].