The band at my wedding kinda sorta screwed us. They sent a lot of replacements, namely the male lead singer who was also the MC. We worked very closely with our band, being that DH and I both work in music and it was VERY important to us that they be GREAT. We weren't up their butts or anything, just went to see them a couple of times, and decided they were perfect for us. We even got friends to hire them as well, for their wedding in August.
Anywho fast forward to our wedding. Rainy mess of a day. The female lead shows up, and she sounds fabulous. The band was replacements from what we originally saw, but they were good musicians anyway. But the male lead replacement was some guy with an allergy problem that sounded awful. He barely sang, staying in the background most of the night. Every song was done by the female lead, pretty much alone. People danced, had fun, but there was no MC. She couldn't carry the wedding herself, and at times it was awkward. She was obviously not ready to do the party alone, and obviously the real MC who didn't show, would have been better. Some people (namely my parents and family) hated the band and haven't stopped *****ing. Plenty of others thought they were great, even want to hire them. Some people like the no MC effect. I have no clue, because it was my wedding and I don't remember a ****ed thing.
We complained when we got home, and I finally got a response. The guy is asking if we want a refund on anything. Tells us it's hard because payroll for our wedding was done 2 weeks after it, but if we want something back, let him know and he'll see what can be 'worked out'. Now, in a nutshell, we were pretty much shorted out of one singer because this replacement didn't do his job the night of the wedding, he plain old ****ed.
My question: Should we take the money?
All opinions welcome.
EDITED TO ADD: POTENTIAL BRIDE TO BE FREAK OUTS - THIS IS NOT A LONG ISLAND, OR EVEN NEW YORK BAND SO ODDS ON IT BEING YOURS ARE SLIM TO NONE.
Sassy
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Re: Would you make them give you money? LONG
Take it Lara. We get screwed enough by vendors, make them pay for their screw up.
Anniegrl
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Re: Would you make them give you money? LONG
Business is business. If they didn't deliver what they promised you, then you deserve some money back.
LizD
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Re: Would you make them give you money? LONG
I also think you should take the $. They did not deliver what you were promised and you are entitled to some kind of refund!
Diane
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Re: Would you make them give you money? LONG
I would take the refund too
Niecey
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Re: Would you make them give you money? LONG
Take the refund. I also agree with LIMom. Similar scenario happened to my brother and then Cindy on their wedding days. Even though the band was good, you did not get what they paid for by any means therefore I feel you are owed something. I am glad Cindy got a little something for her troubles. Unfortunately, my brother did not persue it. It think you are rightfully owed something!
Misty
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Re: Would you make them give you money? LONG
Thank you all so much for your input. It's really helped.
I guess I'll just divide what we spent by 9....and take it from there. Not really sure what's appropriate though??
I'll let you know how it pans out!
Scoop
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Re: Would you make them give you money? LONG
I would take what they offer...maybe you can donate it if you don't want to keep it.
Cindy
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Re: Would you make them give you money? LONG
Keep me posted on the outcome. Did they offer you a full refun or just a partial one?
Misty
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Re: Would you make them give you money? LONG
I will for sure. No way a full refund, probably just for the singer we were basically shorted. I guess we'll see!