Angry at how I was treated. Kinda long

Hello ladies..

I just came from my FIRST EVER meeting with a reception hall and was so disappointed. I made an appointment on Sunday of last week for tonight at 7:30 pm to sit down and talk about packages they offer. I called at 5:30 pm and confirmed it and they said 'Sure, have you right here, look forward to seeing you'.

WELL.. I go down there with my mom, future mother in law. We walk in and the woman is sitting with someone else which is fine because I was early. Anyway, long story short, Another couple was there before me. So I waited for 20 minutes to be acknowledged and she comes over and says I will be with you shortly I have to give a tour, plus these people are ahead of you. Okay I say and I wait. She comes back after 15 mintues and says, mam did you have an appointment. I say yes I did, she tells me she does not see my name and that I OBVIOUSLY did not have an appointment. I said to this women that I called at 5:30 and spoke with so and so and confirmed. She turns to me and says, oh yes, I remember you spoke to me, I am sorry but I am too busy tonight and plus that person is ahead of me, can I reschedule?

Well, end of story I tell her that I do not need another appointment. I felt if that is how she treats people interested in booking, how does she treat the people once they have your deposit.

I don't want to post the name of the place for fear of this post being edited. I will be more than happy to FM anyone with the name should you be interested. The reception hall was in Suffolk county.

Thanks for letting me vent. I just hope that this was a bad start to my planning, I can't imagine the whole wedding planning being this disappointing.