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awesome customer service

MuchInLuvMichi Posted:

awesome customer service

a while back i posted about my search for my favorite lipstick. i was real upset cause i couldnt find my fave color anymore.. It was made by Jane and i got in touch with a lady who worked for the company and she verified that yes the color had been discontinued. i was so upset so the lady asked for my address so she can send me some samples of other products they have to offer. so i said sure why not i will try them..yesterday i get a package in the mail and it is from Jane and when i opened it up it is filled with at least 6 lipsticks all of my favorite color!!!!!!!!!!! i guess they had some still around and the lady had them all shipped to me.. i can not believe they did that for me i thought it was so awesome, free of charge and everything. now thats what i call amazing customer service..

HearzBellz Posted:

Re: awesome customer service

Wow, that is really cool of her to do that for you!
KathleenG Posted:

Re: awesome customer service

That's great!! It is really nice to hear great customer service stories once in awhile!! Maybe I will give them a call looking for my 'discontinued' lipstick!!

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