I shall elaborate:
![]()
Housekeeping Yes, they do say that about housekeeping, that if you request a time it will be honored. It doesnt work. Here's how our housekeeping debacle went:
-First night, no turndown. I was whiney but DH didnt care. So I called that night and complained, they apologized and said it wouldnt happen again.
-Second day, perfect. No problems.
-Third day, no room cleaning! We were gone from 10-5pm. When I called they said housekeeping was done at 5pm but i said I wanted my room cleaned, so they sent what I assume to be the turndown staff. It was a half-@ss cleaning job that really was just making the bed and changing the towels. we did not get turndown
-Fourth, we went during the day to the desk to complain about the inconsistency we received and they told us it would never be a problem again. Room cleaned, no turndown.
-Fifth, no turndown... we storm down to the desk at 11pm and ask for the manager. He actually goes up with two people and does turndown himself. DH tells him this is really unacceptable and he expects to get some kind of letter from him or the day manager by morning with an apology and some attempt at reconciliation. He reassures us this will happen but it doesnt.
-Sixth, we are fine, they called twice to make sure we got turndown and cleaned.
This is RIDICULOUS and never should have been an issue. Room cleaning, first of all, is something that you get at a Days Inn. Turndown is a luxury you are paying 'double the price' for. We shouldnt have spent 5% of our HM demanding this all be corrected.
Food The food was all VERY high quality which was impressive. The dinner restaurants were FANTASTIC, we ate at The Grill THREE TIMES.
But, when it came to lunch, things got pretty dull and repetitive. You have pizza at Oregano, a small buffet at Barcelona and a sit-down menu at Lobster House. This menu was bland and boring and got old quickly. THe pizza was great but we couldnt eat it everyday. We said it we went one more day we would be horribly bored for lunch.
LOVED the 'no reservations' policy, and the two times we ate at the breakfast buffet were delightful.
Room Services was the only '5 Star' feature of this hotel. Prompt, delicious, hot and friendly.
The Beach The resort we stayed at right before ERC had an excellent beach that we sswam in. We said it we were going ONLY to ERC that we would be bummed about the beach. It looked like Jones Beach.. no turquoise water that you could see through and the seaweed, though cleaned often, was ugly.
Rooms The rooms were pretty average and comparable to other All inclusives we have stayed at. We really expected it to be different. The beds are really hard which sounds whiney but, to be honest if you average Sheraton and Hampton Inn have ugraded gorgeous beds with lush duvets and fantastic mattresses, you would hope one that charges as much as ERC does too.
Pool The pool needs an overhaul, it had tiles missing and just seemed old. Everyone was complaining about how cold it was, but this was the least of our worries. It did take a while to get used to.
Overall There is NOTHING about this resort that justifies its price. The lobby and grounds were gorgeous, the drinks were delicious, the shows were, for the most part, fun (the circus show was weird and not good) and most of the staff was nice.
I know it doesnt sound like it, but had a GREAT time and loved every minute of it, dont get me wrong.. Im just saying they really really dont give you what you pay for. Dont go into it with high expectations and you wont be disappointed!
