Bad Dress Shopping Experience
I need to vent...sry its long!!!
I have found THE DRESS at BR and went to try it on today again to make sure it was THE DRESS. I had an issue deciding on whether to get heels or flats and I need to make the decision for the extra length. We had finally decided it was THE DRESS and that I was going to run to a shoe store they recommended to see if I could find any shoes I liked. I would come back to get the H2H measurement with the shoes and order the dress. I was then told there was no seamstress in the store today so I couldn't get measured for the dress today anyway.. so it seemed simple enough that I'd come back and order the dress when I found THE SHOES.
As we are ready to leave the person who I believe is the mgr comes over to tell me that today is the last day to order the dress with the discount because the trunk sale is ending. This was the first time they ever metioned the discount or the trunk show to me so this was a surprise to me. My mom had gotten the postcard about the trunk sale in the mail so she knew about it and thought it was over at a later date so I checked the site on my phone and it actually ends on Tuesday. So we ask them about that and then they tell me yes, but you have to get the order in by today to get the discount, so I ask why they adverstise the sale ending two days later when it really doesn't end on that date. So they said I have until Tuesday but the dress has to go back to the manufacturer Tuesday so they are boxing them up Monday so I need to place the order today.. So then I get annoyed because no one ever said anything about the dress not belonging to the store or that I only have a limited time to be able to try it on when I was in there the first time trying it on. Then I question that and the girl runs back and tells me the dress belongs to the store. So they finally told me I could place the order by Tuesday and do the measurements another time but were not very nice about that.
Its one thing to push a sale, but its another thing to just lie to a customer over and over again when its clear that I had the right information.
I had every intention of buying the dress there and now I'm going somewhere else. I can't spend money in a store and be confident that they won't lie about anything else when it comes the THE DRESS.
I have found THE DRESS at BR and went to try it on today again to make sure it was THE DRESS. I had an issue deciding on whether to get heels or flats and I need to make the decision for the extra length. We had finally decided it was THE DRESS and that I was going to run to a shoe store they recommended to see if I could find any shoes I liked. I would come back to get the H2H measurement with the shoes and order the dress. I was then told there was no seamstress in the store today so I couldn't get measured for the dress today anyway.. so it seemed simple enough that I'd come back and order the dress when I found THE SHOES.
As we are ready to leave the person who I believe is the mgr comes over to tell me that today is the last day to order the dress with the discount because the trunk sale is ending. This was the first time they ever metioned the discount or the trunk show to me so this was a surprise to me. My mom had gotten the postcard about the trunk sale in the mail so she knew about it and thought it was over at a later date so I checked the site on my phone and it actually ends on Tuesday. So we ask them about that and then they tell me yes, but you have to get the order in by today to get the discount, so I ask why they adverstise the sale ending two days later when it really doesn't end on that date. So they said I have until Tuesday but the dress has to go back to the manufacturer Tuesday so they are boxing them up Monday so I need to place the order today.. So then I get annoyed because no one ever said anything about the dress not belonging to the store or that I only have a limited time to be able to try it on when I was in there the first time trying it on. Then I question that and the girl runs back and tells me the dress belongs to the store. So they finally told me I could place the order by Tuesday and do the measurements another time but were not very nice about that.
Its one thing to push a sale, but its another thing to just lie to a customer over and over again when its clear that I had the right information.
I had every intention of buying the dress there and now I'm going somewhere else. I can't spend money in a store and be confident that they won't lie about anything else when it comes the THE DRESS.
