Ronie, I got my last one from Rockaway Bedding. That was a nightmare and a half (I had no phone yet the day my bed was delivered and my doorbell didn't work so I had to sit and watch out my window for the 4 hour period that they were supposed to be there - they didn't show up for 10 hours!!!) and the bed sucked. I only paid about $300 for it (after they gave me about $100 off the price for making me wait), and it's true that you get what you pay for.
You would have been proud of me today, though. I went to Sleepy's and spoke to a different salesman than on Friday, and this guy was the most incompetent yutz I've ever known. My bed was $2300 and the salesman gave us 10% off of that on Friday. The ad said that my bed was on sale for $1799. So the yutz figures the difference between what my bed was
at the discounted rate of $2159 and tells me that I'm getting a $360 refund. I told him he was out of his mind and that the bed was $2300 and I wanted the difference between $2300 and $1800 and that I wanted the 10% on top of it. He sat there and argued with me and told me that the 10% discount could not be combined with any other coupon, and wouldn't give it to me. I had to explain that it wasn't a coupon that I was looking to use to get the $1800 price, it was the
advertised price!!! I was told the 10% discount was for being referred there (even though I wasn't, the sales guy was really nice). So I told the yutz that if I had purchased the bed today, at the advertised price, and not on Friday, I would still be entitled to the 10% referral discount on top of it. He actually had the balls to tell me that I was making out better either way, and I couldn't just get all the discounts I wanted - that I was getting a discount by bringing in the ad and that I couldn't get everything.
![]()
He finally had to call the other salesman and ask him. Needless to say, I won that battle.
Then, the yutz has the nerve to ignore my wishes as a customer. He tells me that he's going to refund the difference to my credit card. I told him I'd rather apply it to the outstanding rate that I was financing. He tells me it's easier to refund the credit card (which is actually a debit card and the money is already out of my account, and I'd rather leave it that way than have to owe more in the end). So at first I went along with it. Then, when he pissed me off with the discount thing and he was on the phone with the other salesman, he was telling him to credit my card, and I said to him, 'You know, I'd really much rather have the difference applied to my outstanding balance.' I must have told him 4 times while he was on the phone, and he blatantly ignored me and kept telling the other guy to refund my card. When he hung up, I told him that I wanted it applied towards my balance. I said, 'I'm sorry if it's easier for
you to just refund my card, but it's easier for
me to have less to owe in the future, and
I'm the customer! My money has been taken out of my account already and if it's just going to be going back to you, you might as well just leave it the way it is and apply the rest to my financing.' Then he sits there and tells me that the paperwork on my financing won't even go to the financing company until after the bed was delivered. HELLO??? All the more reason to just write up a new financing paper and submit that instead of having to readjust it after it's submitted.
I then had to spend another five minutes explaining to the yutz why I wanted him to give me some sort of receipt or authorization or
something to guarantee that the new amount that he hand wrote on my receipt was going to be honored. He told me that the other salesman knew about it and was putting it in the computer, but I had to explain to him that I don't have access to his computers and couldn't verify that I was going to get this taken care of. He gave me the hardest time about putting his initials and employee number next to the new price. I told him anyone could just say that I wrote that in there and decide to screw me over.
I eventually walked out of there with almost $600 in savings, but he truly didn't comprehend the whole idea of customer service and competency!
![]()
