Beyond Pissed!!!! (LONG)

I am so pissed that it has taken me over 24 hours to calm down enough to be able to write this.

When I ordered my dress in November I was told that the dress would be in 'the last week of March, first week of April, at the latest.' Last week, my mom calls to see if they have any information as far as when the dress might be coming in, since we are getting close to when they said it would be ready. She was told that the computers were down and someone would call her back. No one did. By Monday, I figured they probably weren't going to call so I called back. This time, the woman who I dealt with when I ordered my dress answered the phone and I told her I wanted to see if she had any info on when my dress might be coming in. She said she would check and put me on hold. I was on hold for TEN minutes. So finally I get fed up and hang up. I immediately call back. This time someone else answers the phone and I explain, again, why I am calling and then get put on hold again for another eight minutes. When someone finally picks the phone up again, I am told that they are going to have to call me back with this information tomorrow. WELL, tomorrow comes and goes without a phone call and now I am really starting to get ticked off.

So yesterday I call over there again (Mind you, before this whole fiasco, I have not bothered them or spoken to anyone over there since the day I ordered my dress so it's not like I am constantly bothering them). The woman who had put me on hold for ten minutes the other day is the one who answered the phone. I, ONCE AGAIN, tell her why I am calling and she ONCE AGAIN puts me on hold. Less than a minute later someone picks up the phone ( not the same woman) and asks how she can help So she looks up my information and says my dress is scheduled to come in the END OF MAY
So now I'm pissed because this is almost two months later than when they said it would be in. I asked why and she said she didn't have any information. At this point I ask to speak to the other woman, the one who answered the phone who I had dealt with when I was there and was told that she was busy with another customer and would have to CALL ME BACK!!!!!!!! Well, that is when I lost it. I proceeded to tell her how I have been told on more than one occasion that someone would call me back and no one did and that this woman is obviously avoiding speaking to me for some reason, and on and on. She promises me that she will have her call me back that night, which was yesterday. Needless to say, she did not call me back.

I am so fuming with these people that I really want to go down there and rip them a new one. The fact of the matter is that I really am not usually a 'zilla.
I am really more pissed with the way they have been treating me than I am with the fact that the dress is coming in later than they said it would.

I don't want to give these people anymore of my buisness so I have been thinking about looking into somewhere else to get the dress altered. If anyone knows of a place, please let me know. Also, is a month long enough for alterations?
Should I call over there again or should I just go down there and deal with this in person?

Thanks for reading

Why are people so incompetent? I would be mad too.

Where was this???

I think a month is fine for alterations, based on what I've read in bridal mags, alterations take anywhere from 2-4 appointments, depending on what you're having done.

I'm sorry you're going through this but think of it this way: the later your dress comes in the fresher it will be-do you want your gown hanging in their shop for longer than necessary?
My friend's dress came in 6 weeks before her wedding and everything turned out perfectly.

If you want, go in person and speak to the manager/owner directly. A good salon would hear you out on this and do everything possible to make you happy.

Good luck!

Yea.. I noticed a lot of places seemed like that when i was just looking for places to try on specific dresses. Needless to say I ended up getting soo fed up with all the little stores that I ended up just buying my dress in Kleinfelds.

I'm sorry for what they did. That's awful customer service. Don't they know word of mouth is a huge thing? And because of this they should make sure all their customers are more than satsified and customer service counts!!!!!!!!!!!!! I wouldn't want to give them any business either.... I'm glad you are going to do alterations at another location. I'm sorry i don't know of any places... and even if I did I'm not on LI. I just wanted you to know I totally empathize!

im so sorry they did this to u....i think u have enough time to do the alterations but if u really want to explain to them how u feel i think u should go down in person...

would u mind telling where this place is..im getting nervous