One of my BMs called me this morning to say her dress that she ordered thru RK's no frills program arrived damaged! She said the stitching is coming out and the snaps at the back are falling out (some already fell out as soon as she opened the bag!) According to their policy there are no exchanges and no returns...what should i do? everyone one else got their dresses and its okay..they need either minor alterations or no alterations at all!
i would hate for my BM (who lives in GA) to have to spend more money to reorder another dress...does anyone have any experience with this situation or having to return anything with RK?
MrsC2010
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Re: BM dress problem!!! advice please
if the dress arrived damaged you should definitely call RK and tell them they need to replace that dress. it might say no exchange or returns but if the dress is visibly damaged they should have to get her a new dress.
BriansWifey
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Re: BM dress problem!!! advice please
Posted by MrsC2010
if the dress arrived damaged you should definitely call RK and tell them they need to replace that dress. it might say no exchange or returns but if the dress is visibly damaged they should have to get her a new dress.
if they cant/wont do that, im sure she can take it to a tailor and have it fixed, even tho i know she shouldnt have to... next best thing i guess instead of buyin a whole new dress.
01ELLIE
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Re: BM dress problem!!! advice please
thanks...she's bringing it to a seamstress to see what can be done just in case they wont exchange or return
iHeartMoogle
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Re: BM dress problem!!! advice please
Even though it says you cannot return it, if you complain enough about it coming damaged, you should be able to get another one sent. I would start calling right away!
