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Brett Matthews...annoyed...vent

sweetnessconfused Posted:

Brett Matthews...annoyed...vent

To all Brett brides, I am sorry but they really annoyed me last night. FI and I had set a 9pm appt given the fact we were coming from Bklyn and FI works late. They called me to confirm the day before and I said I couldn't wait to see there work. Well we arrived at 9 on the dot and we sat there for 10 minutes before anyone even came from the back to see who we were. When the gentleman did come out he was like can I help you. When I told him I had an appt he was like with who, I told them they never gave me a name. But you would think they should be expecting me, right?

Next he started making small talk and said the photographer I need to see was with another bride and should be done soon and made me fill out a sheet.

Well for the next 20 minutes he was babbling trying to find out where I was getting married. Given the fact that I am getting married at Oheka I didn't want to put the place down bc it seems prices automatically soar bc they think you are loaded. So I told him I hadn't decided but it was a toss up btwn a few places.

After 5 more minutes the photographer came out and said he would only be a few more minutes and that this gentleman who had been trying to get my location out of me would take me inside and start showing us some books. About time!

Well into the room we went to then have a woman come in and start babbling small talk and trying to fish for info. My FI was really frustrated by this time given he still had not eaten which we told the gentleman in the beginning. Since we were going to get some food if they were going to make us wait long.
After another 10 minutes of babble. It appeared the photographer had all the books in the other office and we couldn't see them yet. My FI was furious and livid, he got aggravated with the 2 of them and said are we going to see any work tonight given he needed to be up at 5am this morning and we still had an hour drive home. The guy told him oh that's not that long of a drive.
They finally showed us some lose photos and 2 books. The woman was very nice but NOT a photograppher. Finally I said is the photographer going to see us, but she said no I'll finish up. Obviously he left.

Tell me that's not nervy!
I travel an hour to see you. You make me wait over 35 minutes before bringing me in and then another 25 minutes of babble and NEVER see me. BULLSH*T!!!!!!!

When I started asking her questions about Italian albums, the woman gave us a handwritten quote after saying well first lets see if we are in your price range before we go into more elaborate stuff . Talk about nerve!!!

Obviously since she gave us a written quote no pre-printed package sheet, prices must vary for them depending on your wedding hall.
They kept stressing how upscale they were and that they really do most of there work in Manhattan, very upscale.

They may have nice work but with attitudes like that they can keep it!






shamma Posted:

Re: Brett Matthews...annoyed...vent

so sorry your experience was not the best. I do like their work, Terri used them and she loved them. I wonder what could have possibly made them behave in such a unprofessional manner. Please speak to the owner about this. You are paying for a service and thank goodness you have a choice to go elsewhere. They have lost your business and it is their loss. Do say something tho. Don't just let it go. Good luck photo hunting. Was that your first photographer???

sweetnessconfused Posted:

Re: Brett Matthews...annoyed...vent

No I have been to a few others but I really was disappointed since I thought there work was quite nice.

shamma Posted:

Re: Brett Matthews...annoyed...vent

What does my budget have to do with your prices, those vendors always turn me off. Tell anyone who ask you that again, in my backyard...>RUDE!!!!!!!
jvs77 Posted:

Re: Brett Matthews...annoyed...vent

Wow - that is really awful!! I'm so sorry that you were treated that way!! If they are indeed basing their quote on where you are getting married - shouldn't that be illegal?!

dawnie Posted:

Re: Brett Matthews...annoyed...vent

I am sorry you were treated like that...
paulandles912 Posted:

Re: Brett Matthews...annoyed...vent

Sorry you went through that. What an awful practice to change your prices based on the wedding venue....

Their work is really nice though. A friend of mine at work used them and her pictures were lovely.
alina Posted:

Re: Brett Matthews...annoyed...vent

we had a similar experience wiht a different vendor and certainly didn't book them!!!

luckylucy Posted:

Re: Brett Matthews...annoyed...vent

Sorry about your experience. I live in NYC and travel to see many vendors. I don't think I would have reacted well to that situation. Also, I have never met a photographer who did not give a pre-printed price sheet or have not given prices over the phone prior to meeting.

My photographer is fabulous and located in Brooklyn. His prices are posted on his website, so there is no guess work.

http://www.cpaulson.com/weddings.html
btrflygrl Posted:

Re: Brett Matthews...annoyed...vent

No one should treat a prospective client like that, whether you are getting married at Oheka or your parents' backyard!!! Thank You for sharing! My cousin had a similar situation when her sister got married....they gave her an attitude when the found out she was a single mother!! The Nerve!!! I hope you find the PERFECT photographer.....we get along very well with ours!
BMD'sPeanut Posted:

Re: Brett Matthews...annoyed...vent

I'm sorry you were kept waiting like that. I actually booked with them...They don't have set packages...You build your own...
I don't think it's based on where you are getting married...Photos are expensive. I've done extensive research...
You should call and make a complaint...Maybe they'll work harder to get your business. I hate it when vendors make it seem like they don't need your business!!!
Catch22 Posted:

Re: Brett Matthews...annoyed...vent

just a FYI I know 2 people that used them and although the pics were beautiful one friend had HUGE problems with them. FM me if you want more info.

kathleenmarie Posted:

Re: Brett Matthews...annoyed...vent

You HAVE to love who you use or you'll be miserable. Walk away, Let them misuse someone else! Your paying them good money, tell them you decided not to book with them because of the way they treated you.
Rob-luvs-me Posted:

Re: Brett Matthews...annoyed...vent

UGH - I hear you with the raising prices I found that a LOT of the vendors did that with me. I was tempted to do the same thing and say I hadn't decided either but some wouldn't meet with me until I had a reception place!

I would not be comfortable with that either - I would have said oh well I had planned to spend a lot of money - but with all the wait and comments I will take that money elsewhere

FM

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