Bridal Reflections Massapequa

So i've been waiting to share what Bridal Reflections Massapequa did to me the week before my wedding. It's a super long story but to sum it up the LIED TO ME for a bridesmaid and had secret notes in my file etc to continue lying to me until I found out 7 days before my wedding that they never ordered her a dress and told me they had. I am not going to use her name in this post (the bridesmaid who didn't order) lets call her Susie.

The story is long and unbelievable. I order my wedding gown in Carle Place with Andrea and literally had nothing but positive experiences with her. I chose Massapequa for bridesmaids based on convenience of location and I couldn't regret it anymore.

I am an extremely organized bride. I pick out my bridesmaid dresses last July 1st over a year in advance. I then brought a majority of my girls back on October 26th to place the order. At that time I was told the dresses would not be ordered until EVERYONE was measured. I had a few girls go and get measured, call in etc and then was told from your staff that ALL girls were measured the dresses were ordered. Susie's name was on the bridesmaid form this whole time so this was the first mistake ordering without her. I even called to confirm all girls were measured and the staff told me YES.

I then got notified that ALL of my dresses were in on February 3rd. This is over 5 months before the wedding. At that time no one told me Susie still had not been ordered. They said they were covering up for her not to stress me out. I don't understand how anyone still did not tell me I was one dress short with 5 months to go and plenty of time to get a dress. My girls then started picking their dresses up to get alterations closer to their homes. My sister was there the first week of july and asked IN PERSON have all girls dresses been picked up? They said 'Yes' my sister said 'Even Susie'... they hesitated and said 'Ohh wait she started alterations.' This is when the lies started piling up.

On July 10th my aunt was bringing Susie to her appointment. She called Bridal Reflections to confirm and Leslie said 'Susie doesn't have a dress.. you have to talk to her... I can't be involved.' My aunt was shocked at the unprofessionalism on the phone and didn't want to go crazy incase I still had any other girls dresses there. The truth then came out and I was left on Thursday night 8 days before my wedding in SHOCK. I was like no way they told me she ordered, they told me all dresses were in, they said she was getting alterations a company like this WOULD NEVER LIE. I then had to wait for opening on Friday the 11th (one week before my wedding). I called and asked for Leslie (Shockingly she was on vacation for the next week). I then got a call back from the manager who didn't have much to say. She didn't have a leg to stand on except that 'They didn't want to stress out the bride' It was ONE WEEK before my wedding and I was HYSTERICAL. Their plan completely backfired and they chose the bridesmaid over the bride and got involved in this twisted lie. They then gave me false hope that they could maybe get me the dress ASAP but I had to wait until Monday 4 days before my wedding to see if this was possible. I decided to have hope and wait the weekend expecting a call to my sister (who was now handling this because I was so upset) first thing Monday. They never called. My sister called back 2xs before Celine came to the phone and said there was no dress. At that point we had to give up what could we do.

I am sure this story is unbelievable. I ordered 9 bridesmaid dresses from this company, my wedding gown, my mom's dress, my grandma's dress, a veil and earrings. I spent over $8,000.00 at this company that completely lied to me. I am not saying *Susie* is innocent for not ordering in the first place but Bridal Reflections got in the middle of this twisted lie. The Vice President from NYC called me and offered to preserve my dress for all my troubles... NO THANKS! I would never ever recommend this company to anyone. They lied to me as a customer and didn't have a leg to stand on. I have to say Carle Place location was fine with my dress but as far as Massapequa avoid at all cost!!

Bridal Reflections Massapequa

That's unbelievable....so did your bridesmaid decide she didn't want to be in the wedding and tell them to just say she had ordered?

Why they wouldn't tell her that was absurd I have absolutely no idea. I mean when the wedding day came and there was no dress I'm pretty sure you would have realized.

Bridal Reflections Massapequa

She was pregnant during the initial measuring and didn't want to tell anyone and so they decided to just say she ordered instead of telling her that she had to tell me she wasn't ordering.. but it was one thing to try to help her initially but these dresses were in in February and they still didn't rectify the situation and tell me they were one down. I had no reason to question it until the week before the wedding when they told us 'there is no dress we can't be involved'

Bridal Reflections Massapequa

oh wow that's horrible! I'm sorry you had to deal with that. I'll make sure to stay far away from that store

Bridal Reflections Massapequa

That's horrible. I'm so sorry you had to go through all of that.

Bridal Reflections Massapequa

Wow. So... your bridesmaid Susie never ordered her dress and they COVERED for her?? What the hell?!

Did Susie end up getting her dress from somewhere else and how did you handle things with her??

Bridal Reflections Massapequa

This is all good to know because I have been trying to call them ALL day today to get an appointment and no one answered the phone!

Bridal Reflections Massapequa

You didn't get an answer because they are closed on Tuesdays

Bridal Reflections Massapequa

My FSIL best friend ordered a bridesmaid dress from them. She was measured by them...she is very large in the chest area. When the dress arrived it didn't fit at all. She asked if she can get it altered by them since it was their mistake and they told her that it wasn't their problem, they can't help her. Really? Horrible customer service.

Bridal Reflections Massapequa

Ok here's my take. I didn't get my dress from there so I feel I can be fair.
This is a hundred percent the fault of the bridesmaid. Bridal refections was in a awkward position here and if you were going to be mad at anyone be mad at the bridesmaid.

Bridal Reflections Massapequa

I don't think it is the bridesmaids fault 100%. The store said that they wouldn't order the dresses until all of the bridesmaids were measured and Susie wasn't measured. The reason they wait for everyone is because of the dye lot. The OP called up and asked if everyone was measured, they lied and said yes. Which they shouldn't have done. It was completely unprofessional of them to cover for a bridesmaid, when they are a store that serves the bride.

Bridal Reflections Massapequa

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Posted by summerbridejen2015

Ok here's my take. I didn't get my dress from there so I feel I can be fair.
This is a hundred percent the fault of the bridesmaid. Bridal refections was in a awkward position here and if you were going to be mad at anyone be mad at the bridesmaid.

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I'm sorry, but this!

Bridal Reflections Massapequa

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Posted by CAlbanese

My FSIL best friend ordered a bridesmaid dress from them. She was measured by them...she is very large in the chest area. When the dress arrived it didn't fit at all. She asked if she can get it altered by them since it was their mistake and they told her that it wasn't their problem, they can't help her. Really? Horrible customer service.

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very strange because this exact situation happened with my cousin. they oversized her due to her chest & they did all of her alterations for free since it was her mistake

Re: Do Not Go To Bridal Reflections Massapequa

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Posted by summerbridejen2015

Ok here's my take. I didn't get my dress from there so I feel I can be fair.
This is a hundred percent the fault of the bridesmaid. Bridal refections was in a awkward position here and if you were going to be mad at anyone be mad at the bridesmaid.

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agreed!

Bridal Reflections Massapequa

What ended up happening with the bridesmaid? Did you confront her?

Bridal Reflections Massapequa

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Posted by Cece71814

So i've been waiting to share what Bridal Reflections Massapequa did to me the week before my wedding. It's a super long story but to sum it up the LIED TO ME for a bridesmaid and had secret notes in my file etc to continue lying to me until I found out 7 days before my wedding that they never ordered her a dress and told me they had. I am not going to use her name in this post (the bridesmaid who didn't order) lets call her Susie.

The story is long and unbelievable. I order my wedding gown in Carle Place with Andrea and literally had nothing but positive experiences with her. I chose Massapequa for bridesmaids based on convenience of location and I couldn't regret it anymore.

I am an extremely organized bride. I pick out my bridesmaid dresses last July 1st over a year in advance. I then brought a majority of my girls back on October 26th to place the order. At that time I was told the dresses would not be ordered until EVERYONE was measured. I had a few girls go and get measured, call in etc and then was told from your staff that ALL girls were measured the dresses were ordered. Susie's name was on the bridesmaid form this whole time so this was the first mistake ordering without her. I even called to confirm all girls were measured and the staff told me YES.

I then got notified that ALL of my dresses were in on February 3rd. This is over 5 months before the wedding. At that time no one told me Susie still had not been ordered. They said they were covering up for her not to stress me out. I don't understand how anyone still did not tell me I was one dress short with 5 months to go and plenty of time to get a dress. My girls then started picking their dresses up to get alterations closer to their homes. My sister was there the first week of july and asked IN PERSON have all girls dresses been picked up? They said 'Yes' my sister said 'Even Susie'... they hesitated and said 'Ohh wait she started alterations.' This is when the lies started piling up.

On July 10th my aunt was bringing Susie to her appointment. She called Bridal Reflections to confirm and Leslie said 'Susie doesn't have a dress.. you have to talk to her... I can't be involved.' My aunt was shocked at the unprofessionalism on the phone and didn't want to go crazy incase I still had any other girls dresses there. The truth then came out and I was left on Thursday night 8 days before my wedding in SHOCK. I was like no way they told me she ordered, they told me all dresses were in, they said she was getting alterations a company like this WOULD NEVER LIE. I then had to wait for opening on Friday the 11th (one week before my wedding). I called and asked for Leslie (Shockingly she was on vacation for the next week). I then got a call back from the manager who didn't have much to say. She didn't have a leg to stand on except that 'They didn't want to stress out the bride' It was ONE WEEK before my wedding and I was HYSTERICAL. Their plan completely backfired and they chose the bridesmaid over the bride and got involved in this twisted lie. They then gave me false hope that they could maybe get me the dress ASAP but I had to wait until Monday 4 days before my wedding to see if this was possible. I decided to have hope and wait the weekend expecting a call to my sister (who was now handling this because I was so upset) first thing Monday. They never called. My sister called back 2xs before Celine came to the phone and said there was no dress. At that point we had to give up what could we do.

I am sure this story is unbelievable. I ordered 9 bridesmaid dresses from this company, my wedding gown, my mom's dress, my grandma's dress, a veil and earrings. I spent over $8,000.00 at this company that completely lied to me. I am not saying *Susie* is innocent for not ordering in the first place but Bridal Reflections got in the middle of this twisted lie. The Vice President from NYC called me and offered to preserve my dress for all my troubles... NO THANKS! I would never ever recommend this company to anyone. They lied to me as a customer and didn't have a leg to stand on. I have to say Carle Place location was fine with my dress but as far as Massapequa avoid at all cost!!

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One more question I wanted to ask, if your aunt was bringing Susie for her dress and Susie never got measured for her dress, How was that going to happened?

Bridal Reflections Massapequa

So sorry you had to go through this. Did she ended up eventually getting a dress? What ended up happening and did you eventually confront your bridesmaid?

Bridal Reflections Massapequa

I have to disagree that it is 100% the bridesmaid. While she definitely is wrong in this situation, the store really should have a loyalty to the person spending thousands of dollars in their store rather than the girl who didn't give them a penny.. if for no other reason. When the bridesmaid asked them to play along in this game she should have bluntly been told if the bride asks if all dresses were ordered they have to tell her no. They didn't have to spill the beans on why but she should have been told.

Bridal Reflections Massapequa

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Posted by ndc923

I have to disagree that it is 100% the bridesmaid. While she definitely is wrong in this situation, the store really should have a loyalty to the person spending thousands of dollars in their store rather than the girl who didn't give them a penny.. if for no other reason. When the bridesmaid asked them to play along in this game she should have bluntly been told if the bride asks if all dresses were ordered they have to tell her no. They didn't have to spill the beans on why but she should have been told.

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This! While the bridesmaid is TOTALLY at fault here for not getting it done, the store should have stayed neutral and HONEST and told you that there was still someone outstanding.

Re: Do Not Go To Bridal Reflections Massapequa

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Posted by ndc923

I have to disagree that it is 100% the bridesmaid. While she definitely is wrong in this situation, the store really should have a loyalty to the person spending thousands of dollars in their store rather than the girl who didn't give them a penny.. if for no other reason. When the bridesmaid asked them to play along in this game she should have bluntly been told if the bride asks if all dresses were ordered they have to tell her no. They didn't have to spill the beans on why but she should have been told.

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THIS !!!