Concern w/Carriage House @ Milleridge

Anyone who has gone on a tour of the Carriage House & has seen the handicap bathroom...knows what I'm about to say.....

...the handicapped bathroom looks horrible. The tile is nasty, the faucet looks like it hasn't been cleaned, there are 2 ratty old waste baskets & a roll of handtowels ontop of the dispenser b/c its broken (and has been for several months now). Its very out of character for the facility - which is beautiful and very well kept......

When I first booked the room, I expressed my concerns to Tiffany. My FMIL will be using that bathroom all night (the reason why we booked it is b/c she is on oxygen and she needs everything on one level b/c she can't climb stairs). Told her it needed to be cleaned & prepped...she said she'd put a flower arrangement in the room.

Karen - next time you're there - check it out. It really is nasty - very out of character for the rest of the facility. Maybe if we voice concern in unison, we'll be heard better.

I will be meeting with them next weekend for my menu & cake. I'll let you know how I make out...

There is an entrance to the beach just outside the restaurant. We are having our ceremony there.

My wedding is next month - March 25th! Ack!! : )

The handicap bathroom is upstairs....the men's and women's baths, coat check & bridal suite are downstairs. You'll see the difference right away....

I'll let you know how I make out.....

Thanks for following up!! : )

Actually, Paul & I are going there on Sat to finalize the menu. I've told him of my concerns and, since its for the benefit of his mom, he's concerned and ready to talk......

I'll let you know!

I went to see Tiffany tonight and she told me that they are going to re-tile the handicapped bathroom BEFORE MY WEDDING ON SATURDAY!!! Actually, there is an affair Friday night and it will be done before that.

She was concerned b/c I was concerned and made things happen!!! I know it may sound silly but I was very upset about this - and I am totally relieved that they took care of this. I have had such a wonderful experience with their office - they've been so accomodating and very attentive (I never have to say anything twice!)

Wow - how many places would just get up a re-tile a bathroom to make a bride happy???? Now THAT'S customer service! : )

Thanks - it was really hard to do. Funny - at work, I'm as tough as nails. For my wedding, I've been quite the pussy cat (by comparison). Luckily, I've chosen good vendors and have had a relatively easy time.

Actually, I had opted to just buy the rugs and dress up the place. I told Tiffany this & asked her to just get a nice waste basket and clean it...she just picked it up from there!