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David's Bridal..

SIBride06 Posted:

David's Bridal..

Okay.. i just really felt the need to post this. 1st off.. If LIW endorses this bridal salon (Westbury) I think you really need to check into this vendor because I just had a really BAD experience with them .
2nd.. For any brides that purchased their dresses/bridesmaid dresses there, you must have ALOT of patience because you need it there.

So...heres the story. I had to go to the Davids bridal salon in Westbury today for a bridesmaid dress fitting (Im in my brothers wedding next June). When I walked in, there were racks & racks of dresses.. It kind of reminded me of the way Marshalls is.. I told the girl at the front desk (who looked like she was pissed off because she had to end her phone call) that I was there for a bridal fitting. She looked up the style number and called an associate to come help me---okay fine.

Once the associate finally arrived (after waiting 16 min.. ) she directed me to a fitting room. She told me to wait momentarily while she finds the dress. After waiting another 10 minutes.. she finally shows up with the dress (5 sizes too big, no less) and told me to try it on. By the time I got the dress on and walked out of the dressing room.. the saleslady was .... gone. AGAIN. I needed her to take my measurements because I was standing there trying to hold the dress up with one hand, and the bottom of the dress with the other because it was dragging and I would have fell flat on my face. My saleslady kept disappearing on me!!! So I waited for her... and waited. Finally I pulled another sales associate to the side and told asked her where my saleslady was because I needed to get measured. Apparently the person I pulled to the side was a manager who then told me that the reason why she kept disappearing was because each salesperson helps several brides/bridesmaids at the same time so there was no personal attention for anyone and I would just have to wait. Could you believe this??? Okay fine. Whatever.. I waited for my saleslady another 10 minutes. I had no choice at this point, She finally showed up another 15 min later and asked me how the dress fit. It was SO OBVIOUS that this dress was falling off of me, so she suggested that I order a size 12 (She handed me an 18) because its easier to take the dress in, then to take it out.
This made no sense because shes giving me this advice WITHOUT even taking my measurements. So, I will take the knowledge that I learned today and pass it on to you:

#1 Davids Bridals DO NOT take your measurements. You simply try a dress on (Thats close to your size) and thats what you order.
#2. Once the dress comes in, you must pick it up.. THEN make an appointment for alterations and then bring it back to the store to get it altered for you.

#3 DO NOT expect personal attention. There are about 20 brides trying on dresses at the same time with about a total of 5 sales associates assisting them.

#4 Prepared to be there for a while because just to order my bridesmaids dress, I was in there for about an hour & 45 min.

The whole experience there was horrible for me. Im so happy I didn't purchase my dress from there because I compared the service there to the service I received in Bridal Reflections and concluded that there is absolutely NO COMPARISON.

The moral of my story: You get what you pay for and sometimes even though you pay extra money in a smaller boutique, the personalized service you get is something every bride should experience and DESERVE. Davids Bridal was a madhouse.
They DO however have a large selection of dresses. I hope noone take offense to this review.. its only my observation today. Lots of luck and just be prepared of you plan to shop at Davids bridal for your gown, and your bridesmaids dresses.
Kim51103 Posted:

Re: David's Bridal..

Im sorry you had such a bad experiance there....

I ordered my gown (not the BM dresses) and i had an INCREDIBLE experiance. I had the BEST helper...she was there every sec. of the way. She did everything to help me....and when i finally chose my dress....she did all the paper work. It was too bad i couldnt get my girls dresses there....bc the ones they had, we didnt like....but i had a GREAT helper...

It does depends on who you work with there...bc ive seen some really nasty girls that work there..and was like 'WhAT!'

So sorry
SIBride06 Posted:

Re: David's Bridal..


Posted by Kim51103

Im sorry you had such a bad experiance there....

I ordered my gown (not the BM dresses) and i had an INCREDIBLE experiance. I had the BEST helper...she was there every sec. of the way. She did everything to help me....and when i finally chose my dress....she did all the paper work. It was too bad i couldnt get my girls dresses there....bc the ones they had, we didnt like....but i had a GREAT helper...

It does depends on who you work with there...bc ive seen some really nasty girls that work there..and was like 'WhAT!'

So sorry



Its okay.. Like I said .. It was only my observation, It could just be that I was there on a Saturday.
hmpena Posted:

Re: David's Bridal..

I am sorry you had a bad experience there. I had a good experience last week at the David's Bridal on Northern Blvd. in Queens looking for BM dresses. The helper was so attentive and nice. Maybe you could take your dress to that one to be altered.

LuckyMe Posted:

Re: David's Bridal..

I have to agree with you and posted about this awhile back. My daughter was in my brothers wedding this past June and I took her in there to pick out the dress the day after everyone else did. They were rude and very nasty. My daughter tried on the only dress they had in the store matching the style # and it fit her perfect it was a size 6. They deceided to order her a dress two sizes bigger because according to the girl the dresses stretch after being tried on. When I went to pick the dress up the salesgirl who finally brought it out to me stop to talk to a customer who just walked in the store and stood next to me with the dress in her hand for atleast 5min. before I said excuse me would you mind if I took her dress and literally tossed it at me without looking at me and continued her conversation. I experienced the same thing with the whole telephone being more important then helping customers and even listened to a conversation were a salesgirl told a woman she didnt know if they carried a size shoe she was looking for and there was no way to find out unless the woman came in. When she hung up she looked at the girl helping me and said,'That woman must be out of her mind like Im gonna go look to see if we have her size! Then walked over to the couches and sat down talking to her friends that were in the store. I dont care what kind of selection they have and Im glad others have had good experiences but I wouldnt bother taking a chance. JMO

M&S Sept12006 Posted:

Re: David's Bridal..

Im sorry about your experience there...they obviously could care less about their customer service reputation...unfortunately they're not going to lose their large clientele bc of their selection of dresses and most importantly their prices...I know its unfortunate that they treat people this way. They really have a lot of potential in successful customer satisfaction-if they only hired people that really want to work there...but then again that applies everywhere...

salsbride06 Posted:

Re: David's Bridal..

SO SORRY TO HEAR ABOUT THE BAD EXPERIENCE.

Happybride2005 Posted:

Re: David's Bridal..

i had a wonderful experience with them. I know they don't take measurments. I even had to change the bridesmaid dresses...they didn't give us a problem. Whenever I would call, they were very pleasant.

What I'm finding, in the small stores and in chain stores, you have good storie and bad stories
steflily Posted:

Re: David's Bridal..

I ordered my gown there and had a great experience. I ahve also been there 2x since then and have had good experiences as well.

I understand what you mean about the service not being personalized. However, I did not want that. I need to take time to make decisions and do not like people standing over me. And she did not measure me and I didn't realize it until you said it. I hope my dress fits. I guess I was too overwhelmed at the time to notice it.

I do not intend to get my alterations done there though.

CTarantino Posted:

Re: David's Bridal..

Yikes!! I was there 2 weeks ago without an appointment. After walking around aimlessly for 40 min I was clueless to how David's works. They were very nice and helpful but I agree as for personal attention they are lacking in that area. It kinda seemed like a factory to me.
I went to Lillette's in Baldwin and was waited on without an appointment. Gerri was so nice and very helpful...Just an FYI.
Blu-ize Posted:

Re: David's Bridal..

I was there last weekend to order a BM dress. I had a great experience. Sorry you didn't.

LMFitz Posted:

Re: David's Bridal..

I had a bad experience there as well. I will buy my BM dresses there - but I'll go elsewhere for alterations.

beachgirl558 Posted:

Re: David's Bridal..


Posted by hmpena

I am sorry you had a bad experience there. I had a good experience last week at the David's Bridal on Northern Blvd. in Queens looking for BM dresses. The helper was so attentive and nice. Maybe you could take your dress to that one to be altered.



I also ordered dresses from the David's Bridal on Northern Blvd. and had a good experience...the girls there were really fun. It really depends on who is there to help you out that day...even in 'fancy' salons.
It also depends on what you pay for...I wanted to save money so I didn't care about having that extra personal attention.
KarAnthony Posted:

Re: David's Bridal..


Posted by steflily

I ordered my gown there and had a great experience. I ahve also been there 2x since then and have had good experiences as well.

I understand what you mean about the service not being personalized. However, I did not want that. I need to take time to make decisions and do not like people standing over me. And she did not measure me and I didn't realize it until you said it. I hope my dress fits. I guess I was too overwhelmed at the time to notice it.

I do not intend to get my alterations done there though.




I agree, I don't like very personalized attention. That is what I bring my family and/or friends for. When I went to smaller botiques (Spelling?), I was surprised that they weren't more on top of me as I have heard stories.

My lady at Davids was a bit of a slacker, but I was only there about 45 min. and I bought my dress. She even had the manager honor the $200 off sale that had ended b/c I tried on the dress during that time period. I lucked out b/c the 8 fit perfectly, except for the length. I will probably not bring it there for alterations though.

Happy Dress Shopping!!
Mrs. dleeny Posted:

Re: David's Bridal..

my BP just ordered their dresses from David's last weekend.

It's true that they don't take your measurments. But because they have all sizes available in all the different colors, you're able to tell what size to order.

it's really great to see the exact dress you're getting in the right size and color rather than getting measured and hope they order you the right size.

janelovesharry Posted:

Re: David's Bridal..

I am sorry you had a bad experience there...but that one isn't the only bad one out there. I lived in Los Angeles and had to order my BM dress for myself at a David's Bridal out there. They were so rude and unorganized I couldn't take it I am sure that not everyone that works there is incompetent and some brides have a great experience but it just felt like a bridal factory that put the emphasis on making money, not taking care of their customers. JMHO
SIBride06 Posted:

Re: David's Bridal..


Posted by janelovesharry

I am sorry you had a bad experience there...but that one isn't the only bad one out there. I lived in Los Angeles and had to order my BM dress for myself at a David's Bridal out there. They were so rude and unorganized I couldn't take it I am sure that not everyone that works there is incompetent and some brides have a great experience but it just felt like a bridal factory that put the emphasis on making money, not taking care of their customers. JMHO



Thats kind of like the same impression I got. I may have just been that I was there on Saturday and that the girl who helped me was also helping 5 other people at the same time. Who knows???
wintergirl06 Posted:

Re: David's Bridal..

I got basically the same treatment when I went there as a bridesmaid. At least the girl who helped me was pretty nice and agreed (get this!) that I should get my alterations done elsewhere! Oh, and I got solicited by a photographer the last time I was there (to pick up a pocketbook for another wedding). I thought that was really weird and tacky.

Swan06 Posted:

Re: David's Bridal..

I went to the David's Bridal at Plaza 48 (I think) the one by Northern Blvd. I went on a Tuesday. They told me over the phone that it is best to come on a weekday instead of a weekend. The lady was very nice. I went with my maid of honor and one of my bridesmaid so I really didn't need too much of her attention. I went three weeks later just to show my Fiance's grandma the dress and they told me it was already ready (I posted this in another forum) Like I mentioned before my only disappointment was that the dress was wrinkled and that they don't give you a simple garment bag. You have to pay for it. But, it was only ten dollars. So I guess, I can't complain. I will say that I am disappointed with Pricillia of Boston. I'm getting my bridesmaid dresses there and wished I would have gone to David's instead!!!
cindyandkevin Posted:

Re: David's Bridal..

Aww, I'm so sorry to hear about your bad experience there!! But I'm glad it makes you that much happier with your choice of Bridal Reflections!!

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