I need to vent....I am soo upset! I got a call on Saturday that my dress was in, I went over to David's bridal & they handed me a dress stuffed into a dry cleaning bag & told me to take it home & try it on??? They told me that thet were backed up so that it would be better if I tried it at home...I asked if they had a garment bag, the girl handed me a bag & told me it was $10 are you kidding after I sent all this money plus all my girls were getting dress from there.
I get home to find that two buttons are missing & there is a small run!! UGGGGH I WANT TO SCREAM!!!
FutureMRS.Benn
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Re: Davids Bridal
OMG - that is awful. And completely unacceptable!! I would call and speak to the manager - ASAP.
Chanwich
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Re: Davids Bridal
Which DB did you go to? That really stinks, DEFINITELY return that dress! But maybe bring it to a different store with your receipt so you don't have to deal with those people anymore!
VCanizalez
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Re: Davids Bridal
OMG Wow I am sorry chica...
You should have Checked it in the STORE... I wouldnt care what they said to me, i woudl have check it right there... Wat type of CS is that?!!!!!
evita2781
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Re: Davids Bridal
that is wrong and you should demand to speak to the manager! i can't believe this happened to you. i'm so sorry
Burhart1111
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Re: Davids Bridal
Which location did you go to? When I picked up my dress from the Lake Grove location, they made me sign that I was taking it home and that I approved of the state it was in. I know they are busy there, but you shouldn't have been overlooked like that.
And I agree....making a girl pay $10 for the cheapest garment bag is ridiculous. They are horrible quality and for the amount of money most girls spend there, it seems very silly. Then again, you have to pay $1 for a friggin color swatch too...so it doesn't surprise me.
Sorry you aren't having a great experience with them
celticbride
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Re: Davids Bridal
That is unacceptable. Did you call them?? I hope they take care of it for you without too much hassle.
christine12
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Re: Davids Bridal
post it on their facebook page. They seem to jump to help people that post stuff. Here is the customer service email link from facebook. I would send them a message too explaining what happened and which store it was. That is totally wrong!!!!
If you have a question for customer service, we are happy to help you at [email protected]. Good Luck!!
lau11888
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Re: Davids Bridal
Oh I so feel your pain...they did basically the same thing to me...the only difference is they weren't even busy! I hope your dress turned out okay because I insisted on trying mine on before I left and good thing I did because it was damaged. They can be quite difficult to deal with.
xoabxo
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Re: Davids Bridal
what JERKS! I hope everything works out
DCgirl82
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Re: Davids Bridal
Oh noooo Im so sorry to hear this. When I picked mine up I tried it on and I had to look it over and then sign for it. Im surprised they didnt have you check it over in the store Which location did you go to? I would get in touch with the manager their ASAP!
MIKENSTACE
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Re: Davids Bridal
Thanks ladies!! I really needed to vent.
The dress is from the Massapequa store, I am going back tonight.
I will keep you guys posted... Thanks again!!!
Deb627
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Re: Davids Bridal
OMG when I picked up my dress from the massapequa store I had the same issue with them stuffing it in a dry cleaner bag and the sleeves were shoved in those indented pieces to hold it up, I was like your kidding me you need to re-hang this for me and put it in a non see through bag like they can't afford to buy hangers that actually fit the dress or heavier bags..... I was upset myself they said don't worry when you come back for alteration they will steam all the creases out of it.... I was like ya and I guess if a hole appears in the sleaves they will fix that tooo and charge you... You spend so much money on your dress to have it given to you like that.... they should be ashamed of themselves....
leighlo1226
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Re: Davids Bridal
that's horrible! i'm so sorry you had such an awful experience
JessNicole7EM
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Re: Davids Bridal
Posted by Burhart1111
Which location did you go to? When I picked up my dress from the Lake Grove location, they made me sign that I was taking it home and that I approved of the state it was in. I know they are busy there, but you shouldn't have been overlooked like that.
Same, the lake grove one was a really good experience.. and I signed and stuff.
and yes I bought a garment bag. its only $10, It didn't bother me.
KrysnNick
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Re: Davids Bridal
I had a similar experience at the Westbury one and went to the one in Massapequa and they were lovely. Go see Jennifer she is great there!
I know when I picked up my dress for the first time it was in the plastic bag as well. I was like UGHHH!! but that's Davids for ya!
I actually went in to pick up my dress last night and tried it on and started to cry. I returned it and got a totally different one and they were sooo helpful. I think you really have to find a great sales lady.
nikki41579
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Re: Davids Bridal
Wow! I would be upset too. I hope you get everything fixed. Be that bridezilla if you have to.
jettahot
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Re: Davids Bridal
oh im so sorry to hear that!! very unprofessional and not cool! i would def call and speak to a manager or someone in charge!
aromando77
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Re: Davids Bridal
i'm so sorry that sucks. I hope it works out
hiswifey2011
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Re: Davids Bridal
Posted by christine12
post it on their facebook page. They seem to jump to help people that post stuff. Here is the customer service email link from facebook. I would send them a message too explaining what happened and which store it was. That is totally wrong!!!!
If you have a question for customer service, we are happy to help you at [email protected]. Good Luck!!
