David's Bridal Alterations-RANT (long)

I read/heard alot of negative things about the alterations dept. at David's Bridal (using the Westbury store), but all that I needed 'altered' was a bustle so I figured I would use them since I got my dress there.

Went ~3 weeks ago and everything was perfectly fine, the woman that helped me with the bustle was very sweet and helpful.

Went today to pick up the dress. I called the store yesterday and asked the woman if I needed to make an appointment to come in and try it on/make sure the bustle was okay and then take it home. She told me 'No, come in anytime after 1pm. You don't need an appointment b/c it's already done you can just try it on'

Showed up today at like 1:01. The same woman I spoke with yesterday says, 'you can't stay here now. Leave and come back in an hour and a half I don't want you sitting around here staring at me until I have time for you'. We exchanged some choice words and my mom and I decided to go do some shopping and return at 2:30 (the exact time she told us to come back.

Return at 2:30 on the dot. No alterations lady to be found. Turns out she 'swiped out' for her 30 minute lunch break at 2:29. There was another bride there who had a 2:30 SCHEDULED appt. and was told 'I'm going to lunch, looks like I will see you at 3' and she walked out of the store!

So the 2 of us and our moms were freaking out and talking to the manager about how rude and unprofessional she was. And waited until 3pm.

She returned at 3pm and ended up being pretty nice to both of us, but REFUSED to apologize. I asked her some other questions about bringing the dress back to be steamed etc and she gave us all WRONG information (we re-asked the manager before leaving the store).

So, beware of the alterations dept. the negative things you have heard are probably true.