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David's Bridal VENT!!!

NY2009 Posted:

David's Bridal VENT!!!

UGH!!!!!

I went for my first fitting on January 21st at the one on Northern Blvd, LIC. My next appointment was for today at 5:30...3 WEEKS after the first fitting. I needed nothing major done...just to take the shoulders in a bit. And add a bussle.

Got to the store exactly 5:30. Went to pick up my shoes first because they were dying them to match my ivory dress. They were WAAAAAAAY too dark!!!! Almost yellow! The girl was trying to convince me I was wrong, it was the lighting in the store, etc. Fine, I say I will try them with the dress.

I then went to the alterations department...it's now about 5:40. Stood and waited for a good couple minutes until someone came out. Meanwhile, I could see through a slit in the curtain someone sitting there at a machine with a dress. Something told me that was my dress.....

The lady came out, took my receipt, and disappeared behind the curtain. I could hear hushed wispers with the person at the machine, and then I knew for sure....THAT WAS MY DRESS!

The seamstress had the NERVE to ask me to come back in 45 minutes; it wasn't ready yet!!!!!! HELLOO????? WTH have you been doing the past three weeks??????

To make a long story short, I was at the store for 2 1/2 hours. The dress fits fine, and the shoes are way too dark. The style was discontinued so I had to pick a new shoe. Then they had the NERVE to tell me I had to pay for the difference in the shoe!!!!!

I am so unhappy with David's Bridal. I've been dealing with both the Westbury store and the LIC store and have had nothing but problems. I have the name and contact info for the NY Rep and am writting a lengthly letter with a list of my problems. I'll post it tomorrow night so you can see what I have been going through.

I
MitziandAndrew Posted:

Re: David's Bridal VENT!!!

Sorry to hear that!!! i purchased my store on the DB at northern blvd. I didn't have a problem but they seemed a bit unorganized. Please keep us posted...

Cacarina Posted:

Re: David's Bridal VENT!!!

That is terrible!!! Especially about the shoes. They messed up and expect you to pay for their mistake!?!??!!
ddnsp618 Posted:

Re: David's Bridal VENT!!!

they say DB is horrible for alterations....sorry you are going through this

JamDancer Posted:

Re: David's Bridal VENT!!!

ugh! Stand your ground girl! If they are dying them ivory they should know what shade their ivory dresses are!!! Do NOT pay the difference and demand to speak to people higher up. I would make them eat it.

RPMG26599 Posted:

Re: David's Bridal VENT!!!

Davids Bridal wasnt so great to me either.....dresses were fine but the workers were not so good. JMO....

MrsC2010 Posted:

Re: David's Bridal VENT!!!

i have had bad experiences there as a bm.....terrible customer service...totally makes me want nothing to do with them for my own wedding

Lsorrent Posted:

Re: David's Bridal VENT!!!

I would definitely be asking to speak with management. That is absolutely ridiculous. I'm so sorry you had to deal with that.

Alexandra17 Posted:

Re: David's Bridal VENT!!!

I would ask for new shoes

Kimbiz1 Posted:

Re: David's Bridal VENT!!!

Aww so sorry to hear of your trouble.
Hang in there!!
IrishBrideASmiling Posted:

Re: David's Bridal VENT!!!

Yea I had problems with Davids Bridal as well. Now I think they sold my email/cell phone number to telemarketers because ever since I signed up with them, I get nothing but random calls. One email even said they were referred to me by Davids!! Grrr!!

Celeste617 Posted:

Re: David's Bridal VENT!!!

As a BM I never had any problems with the store in Westbury. And I know girls that never had any problems with alterations there. Sorry to hear you are going thru this though.

CantWait2BMrsD Posted:

Re: David's Bridal VENT!!!

So sorry you went thru this!!! I've had problems with them every single time I've been there for a BM dress!! (prob about 3 or 4 times) This is why I refused to buy my dress there.

I just hope they sort it all out for you and not make you pay the difference. That was their fault!!
pa56 Posted:

Re: David's Bridal VENT!!!

I had some issues with the bridesmaid dress I bought there this summer. Very poor customer service and the employees have no interest in doing their jobs.

siobhanh Posted:

Re: David's Bridal VENT!!!

I went to the one in Yonkers with two my BM's last week to try on dresses. The store had just opened. The worker hung the dresses up in 2 rooms. One of my BM's finished trying on the dresses and went to get changed. That is when she noticed she was covered in ketchup. It was all over her clothes, sunglasses, and coach bag. We didnt realize that ketchup was all over the walls and floor because the worker hung the dresses up right over it. When I went to complain to the manager she had the nerve to tell me that they dont aallow food in the store and she didn't know how it got all over. She was thinking that we brought it in. We argued with them...they need to check the rooms and cleam them. Someone from David's Bridal was supposed to call my BM the next day about paying for her ruined clothes...Still..no one has called. So she is going back to fight with them next week...Ridiculous!

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