David's FREAKIN Bridal!! UPDATE
Dear David,
W T F David???
Again, I am having a problem with you. First your lazy @ss salesgirl orders my BM dresses under the wrong wedding, then one BM orders the correct dress and I gave you the list of 4 other BM's that will be ordering. AND YOU GO AND DISCONTINUE THE DRESS BEFORE THE REST HAVE ORDERED AND DONT EVEN TELL ME!!!!
When I went with the first BM, we ordered in January and you told me you would call me when her dress comes in in the end of February. No call, so I call you. You tell me her dress is in. YAY. She picked it up.
Two other BMs order their dress mid February and you tell them its coming in mid March and you tell them that you will call me when it comes in. No call. I call you, you now tell me the dress is coming in June 1st????
One more BM goes to order her dress and you tell her that THE DRESS IS DISCONTINUED, you give her a number of your COLORADO store and tell HER she needs to order it on her own??? What ever happened to customer service???
My other BM, my MOH ordered a totally different dress so lets see when that one comes in, if it does at all.
WHAT IS GOING ON AT THAT STORE????????/ I have been in other weddings and ordered there no problem. Why is it that it is MY wedding you have to f things up??
BTW NO CALL FROM DAVIDS AT ALL!! NO CALL TO EVEN TELL ME THAT THE DRESS WAS DISCONTINUED!!!!!!
I have dealt with a store in AZ, the one in Westbury, and another one somewhere in Colorado and the all s uck!!!
The secretaries at my office are now putting up padding on my walls in my office. I will be sending you the bill.
Signed,
Very p!ssed off bride
If anyone can find me a telephone number or even an email or any type of contact info so I can write a formal complaint, please let me know.
***UPDATE***
So I went to the Westbury store the other night and had to order one more flower girl dress. I noticed my BM dresses had a sticker on them that said 'limited availabilty' now I am freaking out because two BM's dresses havent arrived yet and their shipping date keeps on getting moved back, and one girl didnt order hers. I went up to the front register and asked if the girl could look into the situation and let me know whether or not my dress is indeed discontinued. The manager came over and she helped us out. She got on the phone and did her thing on the computer and was able to finally set the record straight. I was already so stressed and it was so nice to see someone actually finally take the time to help me.
Before visiting the store, I wrote a letter to corporate and got a call this morning. The woman said that my letter had really upset her and apologized for the lack of customer service and reassured me that the two BM's dresses would be in no later than 5/14 and that she was going to follow up with me. The woman seemed shocked by what had happened to me, so I suggest to you other brides that if you are having similar problems, write a letter to corporate. I keep on reading horrible posts about them and maybe if corporate knew about these problems, things would change. Like I said, I have ordered from David's in the past and never had a problem so I was shocked at the treatment I was getting this time around. Good luck to you other brides who ordered from them and if you need any contact info, FM me.
W T F David???
Again, I am having a problem with you. First your lazy @ss salesgirl orders my BM dresses under the wrong wedding, then one BM orders the correct dress and I gave you the list of 4 other BM's that will be ordering. AND YOU GO AND DISCONTINUE THE DRESS BEFORE THE REST HAVE ORDERED AND DONT EVEN TELL ME!!!!
When I went with the first BM, we ordered in January and you told me you would call me when her dress comes in in the end of February. No call, so I call you. You tell me her dress is in. YAY. She picked it up.
Two other BMs order their dress mid February and you tell them its coming in mid March and you tell them that you will call me when it comes in. No call. I call you, you now tell me the dress is coming in June 1st????
One more BM goes to order her dress and you tell her that THE DRESS IS DISCONTINUED, you give her a number of your COLORADO store and tell HER she needs to order it on her own??? What ever happened to customer service???
My other BM, my MOH ordered a totally different dress so lets see when that one comes in, if it does at all.
WHAT IS GOING ON AT THAT STORE????????/ I have been in other weddings and ordered there no problem. Why is it that it is MY wedding you have to f things up??
BTW NO CALL FROM DAVIDS AT ALL!! NO CALL TO EVEN TELL ME THAT THE DRESS WAS DISCONTINUED!!!!!!
I have dealt with a store in AZ, the one in Westbury, and another one somewhere in Colorado and the all s uck!!!
The secretaries at my office are now putting up padding on my walls in my office. I will be sending you the bill.
Signed,
Very p!ssed off bride
If anyone can find me a telephone number or even an email or any type of contact info so I can write a formal complaint, please let me know.
***UPDATE***
So I went to the Westbury store the other night and had to order one more flower girl dress. I noticed my BM dresses had a sticker on them that said 'limited availabilty' now I am freaking out because two BM's dresses havent arrived yet and their shipping date keeps on getting moved back, and one girl didnt order hers. I went up to the front register and asked if the girl could look into the situation and let me know whether or not my dress is indeed discontinued. The manager came over and she helped us out. She got on the phone and did her thing on the computer and was able to finally set the record straight. I was already so stressed and it was so nice to see someone actually finally take the time to help me.
Before visiting the store, I wrote a letter to corporate and got a call this morning. The woman said that my letter had really upset her and apologized for the lack of customer service and reassured me that the two BM's dresses would be in no later than 5/14 and that she was going to follow up with me. The woman seemed shocked by what had happened to me, so I suggest to you other brides that if you are having similar problems, write a letter to corporate. I keep on reading horrible posts about them and maybe if corporate knew about these problems, things would change. Like I said, I have ordered from David's in the past and never had a problem so I was shocked at the treatment I was getting this time around. Good luck to you other brides who ordered from them and if you need any contact info, FM me.
