DEAR_________

Dear Tmobile,

Since when in customer service you do not satisfy the customer and make the customer look like a patholigical liar?

Very dissatisfied customer

***back story***
Bought FH a phone to put him on my plan and I bought the phone that had the $50 rebate. I paid $80 and was promised that in 8 weeks I would recieve a $50 rebate card in the mail. So today I opened up my mail and I get the rebate card but its only for $20 bucks. I call TMobile and complain

and of course there is nothing they can do for me since I never recieved any documentation stating I was getting a $50 rebate and their computers said at the time it was only a $20 rebate. So now I wont get any compensation becasue the stupid kiask guy onl gave me my service agreement and i paid cash. The woman wanted me to run all over town to go to a Tmobile store and show them my proof there . so I would still run around and not get the rebate.

Ugh Im so annoyed and now i cant wait till my contract is up again so i can take my business elsewhere where the customer service is better.

Moral of the story I guess is make sure you get something in writing that states your rebates because obviously I just got scamed out of $30 which I spend on a P. O.S phone.

I had the same exact thing happen to me when I had tmobile 5 years ago. BUT I had it PRINTED on my receipt that I would be getting back a $100 rebate off of a phone I got. I waited, and waited for the rebate but it never came so I called and the CS agent told me that it was the store associates fault for not letting me know that the phone I got didn't have the rebate anymore. I was so upset that I canceled the contract and never paid a dime to them.

I switched to sprint, and haven't had any issues

So annoying!

At least Verizon prints it out on your receipt.

Did you try writing to the corporate office?

Totally understand how annoying these places can be