DJ worries

ravekpl Posted: Jul 06, 2011 01:52 PM

DJ worries

Anyone experiencing a lapse in service with Frank from FM Entertainment? It's been like pulling teeth to get him to respond to my voicemail or emails.

We requested in January (when we booked), for him to provide a Chinese translator (Frank will still be DJ/MC) and for us to be able to talk to him/her beforehand to know what language s/he'll be speaking. After a few emails in April when I tried to follow up, he responds 'We are all set. The translator is in place for your wedding.' But, after asking repeatedly for him or the translator to call me (so we can hear voice), we've yet to hear anything. Not one peep..and it's now July.

Now all these questions are running through my head-- Does this translator even exist bc we've never met nor spoken to him/her..is he avoiding me to get more time to find and hire a translator bc he forgot? Should I be looking for a backup plan?

Is something going on with them that can explain the lack of response I'm getting bc he's definitely not easing my troubled mind!

bride2be2012 Posted: Jul 06, 2011 02:29 PM

Re: DJ worries

I am sorry you are going through this! Maybe you can try calling again and set up a meeting to come in to meet the translator face to face - insist on a meeting!

Irishbride16 Posted: Jul 06, 2011 03:45 PM

Re: DJ worries

Oh man...Im so sorry ...yea i would be going crazy myself ...can you call the company and tell them whats going on?? and I would def. have a back up plan..just in case you know....but how r the reviews?? I dont understand how he could say one thing and not even get back to you ...just does not make sense at all...Good luck!@

HSsweethearts Posted: Jul 06, 2011 04:13 PM

Re: DJ worries

I would stay on top of him. I had a GREAT experience with Frank and he 100% came through on everything he promised. i think one issue might be that is wife used to be office manager for the company but she stopped so now he is running it all and maybe he's overwhelmed? Definitely tell him you're concerned.

rosatemp Posted: Jul 06, 2011 04:21 PM

Re: DJ worries

Posted by bride2be2012

I am sorry you are going through this! Maybe you can try calling again and set up a meeting to come in to meet the translator face to face - insist on a meeting!

This

ravekpl Posted: Jul 07, 2011 12:48 AM

Re: DJ worries

How interesting! I got an email reply an hour after my original post! LIW works wonders.

So story goes the translator is out of the country and won't be back til mid/end of July... therefore I can't talk to her until then...

Well, at least now I know she's a girl and you bet I'll be following up! Will update you girls in a few weeks!

lazyc1981 Posted: Jul 07, 2011 06:35 AM

Re: DJ worries

I'm glad you got a response. Frank did my wedding in April and he was AMAZING! He was my favorite vendor! When we booked him, I always made contact with Dierdrea, the manager. Sometime mid March, I no longer spoke to Dierdra,,, I wonder if they let her go. She was awful & so disorganized so I hope so. after she left, things got so much better.