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Encore Invitations- vent

cristinarn Posted:

Encore Invitations- vent

So I recv'd my 1st proof and I wasnt crazy about the font. The person I am getting them from says the company charges $30 to make a new proof( bu^&*#it). She offers to eat the cost. I receive my second proof, I like it so I give the ok on Friday morning. Of COURSE, I show my mom and sister and they have changes. Minor ones but valid. So I call this morning and they tell me that the dealer needs to call them. She calls Encore and they want to charge me $250 to make the changes. CAN YOU BELIEVE that? For the amount of money I am paying you would think they could have some compassion. Said they have already gone to production, which I doubt. I am sad but I guess its my own fault. Anyone else out there with a simliar story. I feel crazy for being upset.

TIA
LadyDuda81509 Posted:

Re: Encore Invitations- vent

that is crazy!!! $250???? they prob messed up and printed them already! and not wanna charge you for their mistake!

FutureMrsM Posted:

Re: Encore Invitations- vent

That *****! I'm sorry that happened. Is it important changes?

cristinarn Posted:

Re: Encore Invitations- vent

not too important . i didnt notice. oh well, they are staying that way b/c i am not paying that

gina409 Posted:

Re: Encore Invitations- vent

that is freakin nuts!!!!!!!
cristinarn Posted:

Re: Encore Invitations- vent

Update,
Kathy from follow your heart (vendor on LIW) called encore and they reduced the charge to $98. Better but still annoying. Anyway, she has offered to split that charge with me. I feel totally guilty since it was my mistake . But she said she wants me to be happy. And she has. I highly recommend her.
AugustBridein09 Posted:

Re: Encore Invitations- vent


Posted by cristinarn

Update,
Kathy from follow your heart (vendor on LIW) called encore and they reduced the charge to $98. Better but still annoying. Anyway, she has offered to split that charge with me. I feel totally guilty since it was my mistake . But she said she wants me to be happy. And she has. I highly recommend her.





Awww thats so sweet of her!
Tracey1979 Posted:

Re: Encore Invitations- vent

This makes me happy - Kathy is so nice. We are using her, too.

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