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Etsy Problem

vanillataco Posted: Apr 05, 2013 06:04 PM+

vanillataco MEMBER SINCE: 1/12 TOTAL POSTS : 677 WEDDING DATE: Sep 01, 2013

Posted: Apr 05, 2013 06:04 PM

Etsy Problem

I'm having a problem with an Etsy vendor

I bought a monogrammed necklace and the vendor told me it would be shipped in 3-5 days. We're now going in on the 10th business day and the vendor won't reply back to my emails. I'm so frustrated because I just want to know if she is still making it!! I feel incredibly ripped off and I think I will need to report an issue. I used an American Express gift card so I dunno how will this work. Has anyone else dealt with this?

EU19 Posted: Apr 06, 2013 12:40 AM+

EU19 MEMBER SINCE: 1/13 TOTAL POSTS : 127 WEDDING DATE: May 05, 2013

Posted: Apr 06, 2013 12:40 AM

Etsy Problem

oh no :O THANK GOD all my Etsy vendors turned out amazing. Do you still have the gift card? if you have it they will refund it back to it, if not just wait for the person to answer. You'll loose the money either way if you dont wait it out.

sblomq1 Posted: Apr 06, 2013 08:31 AM+

sblomq1 MEMBER SINCE: 7/11 TOTAL POSTS : 132 WEDDING DATE: May 26, 2013

Posted: Apr 06, 2013 08:31 AM

Etsy Problem

I had an issue just like yours. I was told my earrings would be shipped within 4-6 weeks, 4 weeks went by - nothing, 5 weeks went by - nothing, 6 weeks went by - nothing, 7 weeks went by - nothing! Not even a message from the vendor stating she was running behind or something. I ended up messaging her and asking where they were. She finally got back to me and said she would make them that weekend and have them shipped out that week. However, at that point I didn't even want them anymore, so even though they were suppose to be non refundable I told her I think it's in my right to ask for a discount or a full refund as they were way past the 'due date'. Thankfully, she agreed and I got a full refund. However, I did go through paypal which I guess kind of made it easier? I made sure to save all the messages we had just in case I needed to report the vendor. Good Luck!

sandr325 Posted: Apr 06, 2013 10:05 AM+

sandr325 MEMBER SINCE: 7/12 TOTAL POSTS : 1599 WEDDING DATE: Jun 01, 2013

Posted: Apr 06, 2013 10:05 AM

Etsy Problem

I will call the number on the back of the AMEX card and see what they suggest about opening a dispute. They should have some kind of guarantee for purchases made with the credit card.
Good luck.

vanillataco Posted: Apr 06, 2013 10:37 AM+

vanillataco MEMBER SINCE: 1/12 TOTAL POSTS : 677 WEDDING DATE: Sep 01, 2013

Posted: Apr 06, 2013 10:37 AM

Etsy Problem

The vendor finally got back to me after another followup email. She said she would rush the order to get done this weekend and will ship it out on Monday. I'm crossing my fingers! It's coming from Turkey and I've read a ton of reviews on how orders can get caught in customs for months.

Irishbride16 Posted: Apr 06, 2013 11:02 PM+

Irishbride16 MEMBER SINCE: 10/10 TOTAL POSTS : 3117 WEDDING DATE: Mar 16, 2013

Posted: Apr 06, 2013 11:02 PM

Re: Etsy Problem

Posted by vanillataco

The vendor finally got back to me after another followup email. She said she would rush the order to get done this weekend and will ship it out on Monday. I'm crossing my fingers! It's coming from Turkey and I've read a ton of reviews on how orders can get caught in customs for months.

Do t worry ...if u can I would track it